Voice recognition banking system

Is a Voice Recognition Banking System the Future of Online Banking?

With a voice recognition banking system you will finally be able to forget passwords, card verification numbers and PINs. Latest biometric technologies now allow you to use your voice to log in to your bank account.

Today customers are using web or mobile banking applications to check their bank accounts. The financial brand has conducted a research during the last 5 years and examined the analytics data from over 100 banks, financial institutions and credit unions. They found that over 85% of customers log in to online banking, check their accounts, spend 2-3 minutes on the platform, and log out.

Recent innovations in voice recognition banking systems provide secure access to both information centers and accounts within seconds. In such a system the customer’s voice is verified against prerecorded and stored voiceprints, solving the problem of forgotten passwords once and for all. Also a voice recognition banking system brings more accessibility to blind or partially sighted people, which is a significant benefit in itself.

Barclays introduced a voice recognition banking system in 2013 for some of its customers. The solution reduced the authentication process by an average 20 seconds. At the same time, it minimized identification and authentication issues on the customer support side. As a result, customer satisfaction levels increased.

Banks will soon be able to give their customers the possibility to check accounts and make transfers by talking into a device. This has its advantages and disadvantages. For example, customers will be more focused with a voice recognition banking system in place. It  may be more difficult to attract customers with ads as customers likely won’t check their bank’s online banking system as often as they do these days.

A voice recognition banking system will provide a lot of data for analysis that hasn’t been available previously. For example, data on the customer’s voice tone, location, or average speech tempo will now be available. Based on this knowledge, banks and financial institutions will be able to sell more high-end products such as financial planning tools, loans or consultancy services. When the customer is in a good mood they might be more willing to discuss an offer.

Dan Miller, a senior analyst at Opus Research, notes that in the long run, other industries such as insurance companies and telecom companies (but also government agencies or even retailers) will take advantage of a voice-based authentication system to serve customers in the most personal and efficient way. This is probably the best time to make a decision and offer your customers an innovative tool to log in to your system.

What do you think about voice-based authentication systems? Can you think of other benefits of such a platform? Share in the comments!

SMS gateway

An SMS Gateway that Gets Your Business Going

The average smartphone user might think that SMS communication is either outdated or dead. It may seem that way taking into account the plethora of apps that bombard us with notifications, messages, updates on a daily basis. But this is not the case when it comes to communication between businesses and customers. SMS has proven to be the most effective and most resilient tool for B2C and B2B marketing. In fact, customers are much more likely to read a text message than an update from an app. One major reason is that it is really hard to ignore an SMS message as it comes straight on your screen (as opposed to becoming a ubiquitous notification in the corner of an app). Keeping this in mind, an SMS gateway platform is a solution that allows one to send thousands of messages per second to your customer base.

An SMS gateway platform is suitable for a range of operational tasks and it will help your business stand above the crowd. A couple of advantages of an SMS gateway:

  • An SMS gateway can be used for advertisement campaigns, reminders, updates, verification procedures.
  • Mobile originated SMS are used for subscriber responses to advertising, radio/tv broadcasts, contests, confirmations.
  • You can schedule SMS campaigns to be sent during the time that will drive more engagement.
  • You can personalize messages so that they look more relevant to the recipient.

Marketing your services and products with the help of an SMS gateway platform is going to bring your communication with customers to a more personal level. Also it is going to show you real-time results, because the platform will give you the opportunity to analyze:

  • How many people received your message;
  • How many subscribers responded to your campaign;
  • What the responses were;
  • What kind of campaigns work best and what sort of campaigns don’t work that well;
  • How many recipients unsubscribed; among others.

SMS marketing can help create engaging campaigns, reinitiate relationships with old customers, and drive traffic to your website and social media pages.

An SMS gateway platform can be easily integrated with your marketing and notification activities. It offers you the possibility to get your message across in a world where customer’s attention span has drastically decreased. If you are not using SMS to reach your customers, you are losing a simple and effective tool to increase sales and your brand’s exposure. Contact us today to discuss our SMS gateway and solution for your business.

NEM Assembly

DAS Solutions is Attending the NEM Assembly

The NEM Assembly is taking place at the Crowne Plaza in Brussels today. The aim of the event is to share the updates and get feedback from the participants of the General Assembly on ongoing projects such as I2C PPP.

The goal of the I2C PPP project is to strengthen European leadership in various areas, for example, education, e-health, intelligent transport, entertainment and media. Open APIs will allow anyone to create complex applications and services including augmented reality and content analytics. This project will have a beneficial impact on:

Software development

New applications will be created that can be possibly used on new devices.

Business

I2C PPP will create new opportunities for converged business models between content and telecom, broadcast, consumer electronics, etc.

Society

The project fosters the effectiveness of communication that will contribute to intellectual and leisure well-being.

During the NEM Assembly, members will also discuss other new and exciting projects throughout the day. Multimedia writing robots, augmented reality, brain-computer interaction and the new generation of the UHD visualization are only some of the topics that will be addressed.

Tomorrow,  March 16 2016, the European Commission is organizing an information day for potential applicants to the call for proposals ICT19-2017. The call addresses “Media and content convergence” to support Media Industries under the Horizon 2020 initiative where DAS Solutions has been an active participant.

Media and content created in Europe are diverse and captivating, however to keep ahead of the competition on the global market, the industry has to become more technology oriented. The sector has to be more adaptable to new technologies and to be able to reach wider audiences.

Participating at various events such as the NEM Assembly and being active in such programs as Horizon 2020 is a part of DAS Solutions’ strategy to provide the most relevant services on the European market. We aim to provide high quality IT solutions for various industries, to support young programmers, and give back to the community in which we operate.

Science Slam IT edition

Custom Software Applications at Science Slam

DAS Solutions is synonymous with custom software applications. This is proven not only by our commitment to technical excellence, but also by our support of young programmers (as well as those young in spirit) and their own exciting IT projects. This is why, as part of our social responsibility program and in collaboration with DAS Foundation, the Moldovan Academy of Sciences, and the European Commission, we are organizing an IT-only Science Slam Moldova event on March 31, 2016.

Science Slam has always been about the promotion of sound science and technology in Moldova. Traditionally, anyone can become a Slammer, presenting one’s own work in any field. We encourage everyone to apply, as the next “traditional” Science Slam Moldova will be held at the end of spring as well. For the special IT Edition, the rules are the same:

  1. The presenters must be the ones who contributed the most to the development of the custom software applications that are presented.
  2. The presentation of the custom software applications must be engaging and short (7 minutes tops).
  3. The presenters must be able and willing to answer any technical questions about the developed custom software applications from the audience.

The goal of the event is simple. We want to develop the presentation skills of software developers in Moldova. We have very talented IT specialists in Moldova, and they deserve to be encouraged and supported continuously. Only through constant collaboration between them can there be a continuous flow of high quality services provided to customers around the world. The custom software applications presented at our event will be cutting edge, engaging, and importantly, they will have a positive impact upon organizations and companies from Europe and around the world.

Join us at Draft Arena (Bd. Dacia, 55) on March 31, 2016, starting at 18:00. Yes, the event will be held in a pub!