How to Meet IT Project Deliverables?

At DAS Solutions we often work with our partners on creating a project plan and project-related documentation. One of the first things we do before starting the project is discuss the IT project deliverables.

A deliverable is an item produced as a part of the project. As the project moves forward, deliverables are further defined and specified. Deliverables can be tangible or intangible. For example, if you need to implement a system that tracks orders, your key deliverables will include tangible (the system itself) and intangible (training sessions for employees) items.

The most important thing to do to meet the IT project deliverables is to define them.

Clearly stated deliverables will help you see the project strategically. Once the deliverables are identified, they serve as a foundation for the success of the project. That is why it is crucial that project managers take enough time to gather and analyze all relevant information.

The deliverables need to meet the following criteria:

  • Have a detailed and clear description for all team members involved in the project;
  • Specify the operations and functionalities that will be performed by the software;
  • Ensure alignment with all requirements provided by the customer;
  • Clearly establish the client’s expectations;
  • Secure the client’s consent and acceptance;
  • Serve as a measurable basis for deliverables’ testing and review.

Keep the documentation updated

Updated documentation written clearly will help avoid any confusion. Make sure that all those involved in the project have a copy or can easily access it, because everyone has to be on the same page. Efficient coordination of the information will ensure that the deliverables are met.

Master the management of IT project deliverables

  • Assign your team tasks that have a work result. It can be a short script that allows to add new items in the bag, or it can be something more complex such as user manual.
  • Be clear about task delivery intervals. A specific date stimulates the team member to focus on the result. At the same time, don’t set too broad intervals, for example a month or two months.
  • Monitor and record the progress of larger deliverables. If something goes in the wrong direction you will be the first to notice. This will give you the opportunity to come up with a different plan.
  • Implement a formal acceptance and review procedure, this will help you avoid misunderstandings.
  • Gather a dedicated responsible team of developers and encourage knowledge-sharing between them. In case someone decides to move to a different project, you need to ensure that all deliverables for your project will be completed on time.
  • Don’t make assumptions. If something does not seem clear enough, discuss it with the team members and the stakeholders.  It is better to spend 30 minutes on making sure that there are no ambiguities left than to spend hours on re-working.

When you have a reliable and professional partner it is an exciting process of meeting project deliverables.

We recommend reading the guide on how to build a software development project plan as well.

Moving forward,
DAS Solutions Team. 

5 Benefits of Having an Intranet Portal

Intranet portals are usually used by big companies, but small and medium enterprises can benefit from having them as well. Even if your company is not big yet, this blog post will show you five advantages of having an intranet portal.

1. Improved communication

With an intranet portal both staff members and managers can easily share appointments and alerts. Ideas can be posted on discussion boards along with relevant information. Also, when many people from different departments work on the same project, an intranet portal will help keep the information up-to-date. The intranet portal is a good place to recognize performers.

2. Streamlined processes

A good intranet platform improves internal processes. The accessible nature of an intranet portal will reduce questions and phone calls regarding common issues that may not be available (or hard to come by) otherwise.

3. Managed data

The intranet portal is a place where you can update corporate documents, procedures, guidelines, protocols, and resources in one click. The intranet website can serve as a place where online training content is hosted and served. You will see that knowledge is easily maintained on intranet portals. An intranet website significantly reduces print and distribution costs.

4. Cross-platform usage

Intranet websites can be easily accessed from different operating systems and browsers which is a tangible advantage especially if your IT team uses PCs that operate on UNIX, while your designers use computers that work on Mac.

5. Gradual growth

You don’t need to have something sophisticated right from the start. Your intranet portal can grow along with your business. When there is a need you can invest in a robust web-server and have more information and software available on the intranet.

If your company does not use this tool, think about how it can solve communication or document storage issues in your company. Also consider giving your intranet a different image and structure from your customer-facing website. It will give your internal communications team their own identity and will strengthen the company’s culture.

It is important to handle the implementation and adoption of the intranet with the help of professionals. Get in touch with us and we will help you go through the process of getting an intranet portal.

Moving Forward,
DAS Solutions Team.

Top Features of an Effective Claims Management System

Claims are a critical part of the insurance business. Even if your insurance company is not as big as Axa or Allianz, you need to have an efficient claims management system. Clients’ mindset and expectations are different from what they were 10 years ago. A recent survey called Insurance 2020: The digital prize — taking customer connections to a new level  has brought to light some fascinating facts:

  1. 71% of consumers made an online research before buying an insurance product.
  2. 68% of respondents were willing to download and use an app from their insurer in order to access services.
  3. 50% (!) stated their readiness to additional personal and lifestyle information so they can get the best deal for insurance services.

Insurance must thus move quickly to become more customer-centric and to improve customer experience. For successful communication, your customers and team members need to have access to an intuitive claims management system. In this post, we’d like to highlight some features that would be welcomed by both your customers and your staff.

Features of a claims management system appealing to customers:

  • A simple submission process from any device

Users need to have the possibility to complete a short and simple form using their smartphone or tablet. Claimants’ basic info, such as first name and last name (as well as other contact information) should be  filled in automatically when the customer decides to submit a claim. This should be easy to do since the info is already in the carrier’s database. In addition, the claims process will be easier if customers understand intuitively how to attach photos of receipts or invoices to their claim.

  • Tracking claims progress

Claimants need to be able to track the status and decision of consultants regarding their claim, further steps they have to take, as well as the final outcome.

  • All documents in customer’s pocket

When the customer uses their insurer’s app, they need to store their paperwork such as copies of their ID, driving license and policy documents on their application.

  • Online claims payments

Clients can save a lot of time if the transaction of claims can be done online. It also adds transparency to the process because both the customer and the consultant have access to the final decision of the claim.

  • Simplicity and security

For fast and easy access one can log in with a PIN code that is easy to remember. Any claims information entered must not be lost until submitted. At the same time all personal data must be secured via encryption. It is also useful if most of your app’s features are available even if the user is offline.

Your team will thank you for the following claims management system’s features:

  • Reminder function

This is a useful feature because it enables a consultant to stay on top of the tasks that require a timely response. The reminder feature facilitates the service provided by the insurance company.

  • Handling different types of contracts

It is preferred that the claims management system can handle various types of standard contracts. Furthermore, as the clients and the consultants might introduce amendments to the conditions of the standard form of contract it is critical that the system is able to deal with changes.

  • Keeping documentation up-to-date

Some claims are more challenging to prepare because more documentation is required. Thus claims managers need to have a system to help them keep an up-to-date documentation, prepare the claims, and prevent them from losing relevant documents.

  • Extended search capabilities

The agent needs to have the possibility to search virtually any data within the claim, including claimant, address, policy number, phone number, check number, etc. This function makes searching easier.

  • Centralized database

If you have several offices across the country it is better to have a centralized database so that the management can have access to the files, templates for claims and any other information. A reporting tool will help them analyze the outcome and status of claims.

So here we are! Ten features that a claims management system should have to improve your company’s performance. All in all, the app has to address your customers’ and your employee’s needs, which is why it is so important to choose a system with a user-friendly interface that fits well with your specific needs. Contact us and lets custom build it for you business. 

Moving Forward,
DAS Solutions Team.