IT Business Analyst – key role for company success

There are no other ways to build a solid product without foundation/architecture, especially in software development, this matters more than anywhere else. It’s an extremely important stage that determines the subsequent faith in the project more than one might imagine. In the long run, it’s essentially the same as building a house from scratch that will serve you for a long time. You can’t do this without laying the base. And if you do, expect everything to fall apart due to some minor problem that will appear out of nowhere, as the reduction in competitiveness, employees’ demotivation, loss of control over the product, and so on.

In software development, it’s said that the foundation is laid by conducting business analysis. While this may seem obvious to some, the importance of this discipline can’t be stressed enough. If there is anything that can be called the “key to success”, then the business analysis is definitely it.

Yet, despite all that has been said, some call into question this field’s role, trying to diminish its importance in favor of a more abstract and bright word, also known as “vision.”

Even if we talk only about the IT domain, there are several areas related to business analysis: business analytics, system analytics, UX analytics, product analytics, digital intelligence, etc. Today, we focused on business analytics. Let’s talk about it in more detail.

Why does an IT project need a business analyst?

For a long time already, the business analyst has become a key contributor to teams’ success who helps companies to implement and leverage data science, strategy, and analysis. By finding the root causes of problems and organizing business processes, such expert identifies opportunities for enterprises. A business analyst provides suggestions for achieving business goals and increase competitiveness.

Most believe that a business analyst has the same responsibilities as a project manager. This is a myth. The BA is focused on the implementation of nitty-gritty details, while a project manager has targeted product value maximization.

In outsourcing and outstaffing, a specialist of this type is on the front line of communication with stakeholders is involved in gathering projects’ needs, drawing up technical specifications, and much more.
Their main duty is to describe business requirements, which will help to solve several tasks at once. Consequently, BA should turn all requirements into a solution by figuring out why users need a new app or app improvements. Then, determines the user, functionals, and quality requirements which the team can use this data to rate, plan, design, and create a product. It’s huge work.

Most of the companies refuse to develop projects without a preliminary stage of analytics.

Work results

Business Analyst’s daily tasks:

  • stakeholder communications – synchronization with the team (participates in discussions and brainstorms);
  • documentation (drafts specifications in detail, study and analyze realized tasks and value the project’s stage);
  • metric tracking (velocity, budget, etc.)
  • team management (consult with architects, team/tech leads, and subject specialists);
  • self-education and learning (knowledge improvement through mentoring, courses and trainings, applies new knowledge to the project;
  • testing (creates scenarios and test cases).

Project stages

  1. Foundation

In the initial phase, the business analysis aims to establish the basis for a project. In practice, this means:

  • understand of the initial idea of ​​the project and its refinement;
  • fesability assesments, expectations and potential problems;
  • preparation of information for project evaluation.

2. Planning the project

During the planning phase, the business analyst must prioritize the requirements. Another important element in consideration is the assessment of possible solutions. This helps to create a big picture of the project, from which comes an understanding of the real scope, limitations, and risks of the project. The main advantage of each element is the cost-benefit ratio.

All this is stated in the technical documentation. The documentation serves as the basis for the project and determines the way of subsequent management and development. These help to form a basic vision of the user experience for the program, as well as to connect the reality of the situation with the concept of the project.

3. Project supervision

During the execution phase, the business analyst takes on the role of an observer, overseeing the progress of the project in collaboration with the project manager. In practice, this means that the business analyst looks at the background, checking if all the elements in development are going according to plan and on time. It comes to the fore only in cases of new proposals and subsequent adjustments.

At this stage, there are three main goals for a business analyst:

  • breakdown of requirements into task sets for the development team;
  • keeping in touch with customers and getting feedback from them;
  • implementation of feedback and formulation of tasks.

In addition, the business analyst can participate in the development of test cases for the initial stages of testing. Improving the design quality for the proposed IT system to meet user requirements. It’s important to note that the business analyst continues to refine and adjust the functional requirements descriptions throughout the development phase. This is done so that by the time the function is developed, it is described in detail and adapted following the current state of affairs.

4. Project regular review

During the testing phase, the business analyst participates in the development and refinement of complex acceptance criteria for test scenarios of various program modules. This includes a combination of functional walkthroughs, user impersonation, and user acceptance tests. The main goal at this stage is to ensure that the project meets the requirements, its complete readiness, and readiness for deployment.

5. Completion of the project

At the final stage, the business analyst submits the project to the client and receives his approval. His next step is usually to create program instructions and final project documentation.


Business processes systematization

To systematize the entire software process, the business analyst concentrates his energy on a series of actions and procedures aimed at ensuring the continuous operation of the company and its productivity. Thanks to such systematization, the business analyst manages to free staff from routine tasks, increase revenues and competitiveness of the company, and optimize the working time of management.

Before systematization implementation, it’s necessary to:

  • perform a step-by-step analysis of business processes highlighting qualitative and quantitative methods, such as:
    • SWOT analysis of the process;
    • analysis of process problems;
    • analysis of inputs and outputs;
    • resource analysis.
  • define, install and configure the Business Process Management (BPM) system;
  • set up an organizational structure in the system to manage team members responsible for the execution of business processes;
  • determine which business processes exist in the company (using the universal list from the organization APQC (American Productivity & Quality Center), that presents the reference models of business processes) and which of them need to be systematized;
  • describe the selected processes in the system and agree with the management;
  • start and maintain processes.

To manage all work and get an outstanding result, the BA specialist needs a wide range of tools:

  1. Requirements Management: Google docs, inVision Studio, Pencil, Draw.io and analogs.
  2. Project Management: Microsoft Visio, Bizagi, LucidCharts, Axure, Balsamiq.
  3. Requirements tracking and data analysis: Miro, Open Web Analytics, Tableau, Google Analytics, Mixpanel, QlikView BI.
  4. Data Visualization: SEMrush, SE Ranking, KISSmetrics, Ubersuggest, SEOPressor.
  5. Modeling / Diagramming: Cawemo, Diagrams.net, etc.

By excluding analytics from the development process, you are taking on significant risks. Especially if you need to develop a complex product. Yes, it will be possible to save on the reduction of the team, but it will also lead to an increase in the number of reworks, the cost of the project, and the timing of its development.

A business analyst in the software development team is a major advantage. He’s a versatile employee who can plan, calculate and launch a project. He checks what strategies can be used to improve the company’s processes, monitors the economic and technical implementation of new requirements. Experienced business analysts lead the entire system development and strategic development of the company.

DAS Solutions follows all the principles described above. You have the opportunity to recruit a qualified business analyst who has extensive experience working with global projects. It offers customers a product without shortcomings. Contact us today.

12 benefits to hire a PM to your Outsourcing team

Sometimes happens that projects do not realize their full potential or even fail, that’s why having a skilled, well-rounded, and dedicated project manager on the team, even if it is an outsourced crew, the likelihood the project will be successful and profitable regardless of your and business vision and direction. Yeah, maybe you see this as a risky leap, but it’s a great option to get an experienced person who will positively influence your business lower costs, innovate, and grow.

Our clients usually appreciate the decision to hire a dedicated Project Manager. They understand that a project manager is a person who will organize and will streamline the workflow, focusing on dozens of issues simultaneously. In such a way, customers overcome the problems, keeping the timeline, productivity, and motivation of the team and other key processes.

42% of companies don’t understand the need or importance of project management. (Project Management Institute)

The PM not just leads the team, navigating any hiccups, awkward situations like failure to meet deadlines, overstated and unjustified costs, provide clear specifications of tasks and mitigate risks. This person is always in touch with clients regardless of the time zone difference, organizing regular calls, demonstrations of the project, and gettering feedback constantly. He is responsible for the project’s success, meeting deadlines, and balancing the complex components of a project, and still, it’s only the tip of the iceberg.

Companies start looking for project managers when they’re already hurting for one between 10 and 20 employees. (Divvy)

Many businesses should already have a project manager for a team that exceeds 7 people. But the majority of outsourcing projects that are do not have a person who will take the lead, suffer from inefficiency, and work more on project development than it’s necessary.


If you want to have a management to match the business vision but not a storm of inefficiency, lack of accountability, extended timelines, and blown budgets, we kindly suggest to hire a confident and dedicated PM with wide and complex competencies as are the following:

Soft skills:Hard skills:
leadership
clearly communication
critical thinking
flexibility
proactiveness
open-mindedness
stress
transparency
decisiveness
power to motivate others
IT expertise
planning
team management/integrity
cost management
risk management
project management tools
solution-oriented
empowering others
math and analysis
delegation
conflict management

The primary benefits of hiring a project manager for the outsourcing team:

  • reducing development costs and time allocated to this process;
  • regular communication with the client and keeps a client in the loop;
  • steers the project in the right direction.

Arguments

But if you still doubt that you’re an outsourced project is an optional addition, carefully read all the clearly stated reasons below for hiring such an important expert. Learn about key tasks, responsibilities and see the importance of hiring a PM for your outsourcing team.

  1. Industry expertise.
    • The project manager clearly defines the vision, the direction of the project, based on a high-level view of business goals. As a result, he creates the action plan to be followed in order to deliver a successful and qualitative project.
  2. Diversity.
    • A temporarily hired project manager will come up with more new ideas, due to his extensive experience delivering projects of various sizes to customers in various industries and countries, while in-house PM works only for a particular project. When you work on different projects, your ideas progress. The same thing would have happened to your employees if you offered them to an outside company. They will constantly exchange experience, ideas, and knowledge. Plus, the experience of an outsourcing project manager does not permit to dull but important administrative tasks to be overlooked and focus being thinned. Perfect!
  3. Openness.
    • The subcontracting project manager is more transparent, more open, and focuses on the outcome because he doesn’t rely exclusively upon you for their income. Which rarely happens with the in-house project managers.
  4. Persistence.
    • The project manager has a commercial interest to deliver the project qualitatively and to get a good review, because the number of customers will depend on the work done, influencing the profit.
  5. Dedication.
    • As a lot of changes may arise on the go (adjustments, new ideas’ tests, etc.). Having a PM outside your company, you’re fully committed to the completion of the project throughout every stage of the project life cycle; from planning, right through to the final execution and delivery. He monitors closely every step of development. In case you have hired yourself, there may be risks such as loss of work efficiency, loss of motivation, and many others that will put the project at risk.
    • In case of subcontracting a project manager, you’re assured that the employee has the experience and that he will deliver the project successfully in the established terms and up to standard. Otherwise, the PM will pay penalties and will have to compromise his paycheck.
  6. Flexible workforce.
    • Working with worldwide customers in a variety of industries, the outsourced project manager is always flexible and adapts to any conditions. Even if is a significant difference of a client’ and our PM’s time zone, our expert adjust to the client’s preferred way and time of communication.
    • Moreover, the zone difference in our case this is a benefit. In this way, PM organizes his work in the most efficient way in order to have a productive conversation, and with the responsible team to structure all the necessities quickly and operatively at the same time.
  7. Cost-effectiveness.
    • You pay for exactly the length of time you employ thus you save a project’s budget in the long run. A qualified PM with vast experience will cost you enormously, having him as an employee in your company. But only taking strict advantage of the hours of an external project manager will save you money. In addition, for the in-house project manager you need to allocate money for some additional costs that you don’t have to pay for contractors:
      • Employer-provided benefits;
      • Insurance;
      • Social Security and Medicare taxes;
      • Office space;
      • Equipment;
      • Education and development (trainings, courses);
      • Team buildings.
    • Thereby, you save a substantial amount of money that can be used for your project development if necessary.
  8. Quicker time-to-value.
    • Solving small problems takes a lot of time and when there is a person who is responsible for the effectiveness of the team and the optimization of processes, both the client and the developers can focus on the key things, business/project development.
  9. Quality assurance.
    • Before launching the project, the project manager tests the product and makes sure that the app corresponds to the real scenarios of the user’s behavior. This is just one and the most important stage in which the client should not get involved and waste time. He will always remove obstacles or solve sudden issues, because he has problem-solving skills.
  10. Budget overruns.
    • PM is the person who ensures that engineers meet the deadlines. Due to regular reviews of the project budget, he makes sure that no specialist is misusing/overuse project resources in order to ultimately avoid idle expenses.
  11. Risk management and analysis.
    • Due to the comprehensive experience of the project manager, he constantly analyzes and isolates the risks to minimize the possibility of the breakdown. But even if the worst scenario happened, he knows how to find the solution even if it is the most complicated situation.
  12. Skillful communication.
    • When the team consists of specialists with different responsibilities, communication is key. As a bridge between developers and client, the project manager streamlines the process by receiving feedback that clearly defines the project’s vision. He knows better how to filter information and transform an hour-long conversation into clearly defined tasks.

Generally, no matter the size of your business, projects, or required skills. Therefore, you need an expert with a highly specialized area of knowledge and skill who will deliver successfully your final product, on time and without a prohibitive budget.

DAS Solutions is a company that has professionals with excellent entrepreneurial skills. Our Project Managers are certified and continuously improve their skills through trainings and courses. If you decided to implement new software, roll out a new product line, or undergo a new business initiative, contact us today by email, [email protected] . Let’s staff an exact project your business needs to thrive.

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    34 most common outsourcing questions asked by a potential client

    The ICT outsourcing services are seen as a rentable investment to achieve a high level of efficiency in the business. The reason for such a huge interest in nearshore outsourcing is the overload, high demand on in time delivery, expertise, and experience that outsourcing companies may complement their clients.

    62% of large organizations are outsourcing at least a portion of their application development work. (Computer Economics study, IT Outsourcing Statistics 2014/2015)

    Considering that DAS Solutions is using and is integrating the latest technologies, we thought it would make sense to address the questions we hear the most from customers. The purpose of these answers is to simplify the perfect IT outsourcing service provider selection process and give you insights on how to gain trust. Likewise, for companies that are in the selection of the right development outsourcing partner, to know the right answer could be helpful in the selection process, avoiding some of the most expensive pitfalls.

    59% of companies outsourced work to reduce costs. (Microsourcing)

    A business owner could save around 60% of overall costs with outsourcing. (Outsource Accelerator)

    Outsourcing can increase productivity by 10 to 100 times. (Economist)

    Continue reading this article, discovering surprising and unexpected juicy details about which you probably did not even know.


    Recruitment and Project Management

    1. How do you recruit specialists to work on the project? / Where do you find your candidates?

    When we have talents available in house, we offer their CVs to the customer with whom we have concluded the agreement. After a detailed examination of all provided CVs, the client invites the chosen candidates to interview, having the right to refuse or to select the best candidate/s.
    Once the client needs a specific specialist while is not available in our team, we resort to multi-stage recruitment. It gives us a hand to meticulously review applicants’ backgrounds. The stages of recruiting that we rely on:

    CV screening – we analyze the candidate’s expertise;
    Technical interview – we exam talent’s English-language competence, his vision, values, experience and we offer tasks which should be completed, verifying the candidate’s technical skills;
    Discussion with the CEO.

    2. What do you look for when hiring new developers/candidates?

    Our primary focus during candidates’ selection is skills and ability to solve problems, here we refer to the solution-oriented value. Likewise, for us, it’s important how they act in different situations, for which we follow multiple approaches. We are delighted to say that a big part of our experts is qualified, certified, and highly experienced.

    3. How skilled and researched is your development team?

    Many of our specialists are constantly developing their skills and knowledge. Moreover, all personnel undergoes training, certification at a certain time.

    4. What is the size of the team that will be involved with my project?

    Following the audit and the advanced analysis, we come up with recommendations on the number of talents for each position needful to successfully develop the product. It depends on the project-specific requirements, expected delivery time, and the team configuration that would assure the best result possible.

    5. Could one employee handle multiple functions?

    Some of the candidates who are involved in providing ITO are trained to handle multiple tasks efficiently. This might be the case for the full-stack programmers, who are able to work on the back-end and the front-end of the project or applied to the golden team of DAS where our Seniors may perform as System Architects/Team leads and regular developers.

    6. How do you deal with the rotation of people in projects?

    To ensure maximum effective work of developers, we have a backup professional/s who is/are up to date with the project and other useful information, otherwise, we do agree with clients on the recruitment process to ensure that all positions are covered.

    7. Will I have to train your employees?

    Our experts constantly develop their skills and knowledge, being well trained and coached. The client can train employees at the initial stage, if there are more specific nuances such as particular processes, workflows, management systems, etc.. This training is requisite to align us and avoid misunderstandings in the future. See more details and recommendations in our blog article.

    8. Will I have to supervise your employees?

    For faster product delivery, an efficient and effective step, avoiding misunderstandings and mistakes, we suggest you get actively involved in the product development process. Online meetings through a dedicated communication channel 2-3 times a week are king advice from our side. In our experience, this method is the most beneficial to save customer’s and provider’s time, effort, and resources, providing a quality product.

    9. How will I get to know that your team is working or not?

    To ensure the implementation of tasks at the most effective level, we organize daily meetings and monitor the evaluation of tasks. Likewise, the time that is worked by each person is monitored by a special tool predestined for such processes. We also offer a weekly / monthly report of the tasks performed and the worked time by each developer.

    10. Will the developers assign to my project work on any other project at the same time?

    Every expert who is involved in product development is dedicated at the highest level only to this project and in none other than it.

    11. Will the same people be assigned to my project for the length of the development effort?

    In order to deliver an excellent client experience in time, we strive to proffer a long-term contract according to the client’s needs in the development and maintenance phase. We understand how important this aspect is.

    12. How easy will it be to scale a team by 1/3/5 developers? How much time do you need?

    It takes about up to 2-4 weeks to scale a team by 1/3/5 developers, depends on the needed number. If the client felt the need for this, we recommend to communicate as soon as possible.

    13. How long does it take to start a project? / Where do I start?

    Once we made a deal with the client, usual the kick off takes two to four.

    14. How will you manage the project?

    In order to manage the project, namely to estimate the implementation time of the activities, it is indispensable to have as much information about the company as possible.

    15. What collaboration tools do you use during projects?

    All communication with the client takes place through a dedicated communication channel and corporate email, protecting business data by Transport Layer Security (TLS) and Secure Real-time Transport Protocol (SRTP).

    16. What is the client’s role in the project, and how much time is needed from the client?

    The experiences we’ve had, show that the more the client gets involved in the project and our collaboration, the more successful the result is. Why does it work like that? As a result of the permanent communication, we simply understand the client’s needs. On the other hand, the client is always informed about what is happening with his project and at which stage it is, providing feedback when he deems it necessary. So, we get the final result in the desired time.

    17. How do we communicate during a project to surface the progress, plans, and problems?

    A regular schedule of online meetings, 2-3 / week, will provide a clear vision of the current situation of the project and problems. During these meetings, both sides will come up with solutions, ideas, and with the next steps of the activities.

    18. Do you use decent technology?

    We use the latest in regards to technologies, databases, tools, etc.


    Documentation and Partnership

    19. What are the first steps of cooperation?

    Depending on the client’s need, we analyze in detail the requirements, materials, and documentation. Consequently, we offer qualified experts (developers/project managers/quality assurance engineers/business analysts, etc.). Additionally, we prepare the action plan and confirm it with the client.

    20. How do you deal with partners in different time zones?

    Analyzing our experience with overseas clients, we realize that we have never had problems with the time zones’ difference, while at the same time our experience is not that big with this, our 90% of our clients are from Europe.

    21. How do you structure the partnership roles to be efficient and successful?

    In order to avoid delays in project delivery, it is essential to discuss from the start the development processes and the attributions of each part that will appear.
    Working with the client contains:

    • ultimate transparency;
    • maximum involvement;
    • sincerity and straightforwardness;
    • dedication and availability.

    22. How do you ensure software quality?

    To guarantee the code’s quality, we rescue to the frontend, backend, and infrastructure code audit. We pay special attention to this stage, accomplishing it in several ways:

    1. Automated code study through scanners that check the code for various parameters for each pull request. Plus, we’re checking issues typical of a particular programming language, for instance, Java often has problems with garbage collection and memory leaks. These language-specific issues should also be monitored during the code audit process.
    2. One more step in code review is based on the examination of code quality, architecture, optimization, the functionality of the code following compliance with the customer’s requirements.
    3. Our QA Engineers conduct stress and security tests, unit and integration tests. These validate complex scenarios and usually require external resources, like databases or web servers, to be present.

    23. What will be the cost of my product?

    There is no straightforward answer to this question because the final price is affected by many factors, including both your specific requirements and external market factors:

    • project type and app complexity;
    • team;
    • design and UX;
    • technologies;
    • testing;
    • target group size;
    • maintenance and others.

    Get in touch with us for an appropriate estimate.

    24. How do you support security compliance?

    From the outset of the product development, developers are informed related to the client’s policy and regulations. In such a way, only the professionals involved in the project have access to the code, adhering to all standard security and encryption procedures in the process. Therefore, we protect customer data, ensure security compliance, and deliver proper security documentation that includes:

    1. features and components with firewall configuration;
    2. vulnerability patching;
    3. incident response;
    4. intrusion detection systems;
    5. demilitarized zones;
    6. intrusion prevention systems and more.

    Once the experts work remotely, we use VPN, so only some people have access to production servers, where they can make changes.

    25. How much access should I give to your team?

    Usually, in order to get into the essence of the project and to fully understand the client’s needs, values, is necessary to offer:

    • technical requirements (as comprehensive as possible);
    • business process documentation (step-by-step description);
    • mockups.

    26. Do you subcontract your services?

    Yes, sometimes, though prefer to keep all the work in-house. We cooperate with reputable companies in a similar field. Our understanding has been friendly for many years. When recruiting, we turn to our partners, sometimes subcontracting their talents.

    27. Do you provide a service-level agreement (SLA)?

    Of course. To ensure a 100% beneficial collaboration for both parties, both customer and provider, we certainly use the service-level agreement (SLA) which includes the list of assistance actions, end-to-end program management, and deliverables.

    28. How flexible is the SLA?

    Depending on the project’s needs, the number of needed professionals and other resources will change. In this way, the SLA is as flexible as possible.

    29. Who will own the source code?

    The client is the sole code owner with all the intellectual property rights.

    30. Do you provide technical documentation?

    Definitely. We offer technical documentation which contains the road map, code, and methodology of the project.

    31. What is your reporting process?

    The reporting process, which we provide, contains the standard set of reports, a work timeline where is mentioned the date of delivery of each report, we use a well know reporting system.


    Experience and Practice

    32. For how long are you in the outsourcing business?

    We have 8 years of experience in delivering the IT Outsourcing service. During this period, we have successfully helped companies across Europe to find the right IT experts for their projects.

    33. What kinds of companies do you typically do work with?

    Since 2013, DAS Solutions has gained the recognition and trust of more than 40 customers globally from the following industries:

    • Insurance;
    • Finance & Banking;
    • Ecommerce;
    • Telecommunications;
    • Healthcare and Pharmaceuticals;
    • Transportation;
    • Travel and Booking;
    • Business Management;
    • Retail;
    • Real Estate;
    • Agriculture.

    Our team has put a lot of effort into creating, implementing, successfully carrying customers’ projects of different levels.

    34. Why are you better than other software houses? What makes you special?

    During 8 years of work, in any situation, we remained customer-oriented, offering quality and justified costs. DAS Solutions is a company that has won the trust of customers through receptivity, open mind, dedication, and appropriate actions in stressful situations. We can certainly say that we are among the TOP in the region IT Outsourcing providers.

    Wrapping up

    We have listed some of the most frequently asked questions in the context of IT outsourcing, whose goal is to help companies reduce their costs and increase their productivity by working with the right customer to win the customer’s heart. Of course, the topic is broad and there are still many questions that others are looking for answers to. We’d be glad to arrange a call to begin answering any additional questions. Contact us, we may be the outsourced IT partner you were looking for.

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      Dedicated Development Team – Efficient work & Motivation

      There is no company in this Universe that would like to be left behind using outdated solutions for the production process.

      Therefore, to cope with changes and trends, even big software engineering players, like Skype, GitHub, and Slack, opt for outsourcing over other models of cooperation.

      A dedicated team helps to get specialists who will be completely immersed in the specifics of the client’s business. In addition, the team is flexible to customer requirements and can scale up if the need arises.

      THE BENEFITS OF A DEDICATED TEAM

      The advantages list can continue days and nights, but we’d like to highlight how our clients took advantages of such a model working with us:

      full involvement in the requirements and methodology of the project;
      adjustment of the work time in accordance with the client’s time zone;
      opportunity to interview all specialists;
      full control over design processes;
      detailed reports and constant collaboration;
      rapid growth and replacement of resources;
      the long-term value of the project due to the accumulation of expertise and preservation of knowledge;
      cost-effectiveness;
      high work efficiency;
      direct communication and monitoring of the team;
      process of software development controlled and managed;
      flexibility in planning and managing changes;
      team scalability;
      transparent pricing system;
      the most reliable model of all.

      By hiring a dedicated team, most clients are not just looking for additional resources for testing, they are seeking to get motivated and interested in the project professionals who will be proactive and will do everything possible to ensure that the final product is perfect. The client needs experts with whom he can communicate, who will be “on the same wavelength” with him. Therefore, the personality of the team members is very important.

      59% of companies believe outsourcing as an effective cost-cutting option.

      For example, we have a team that has been working with a client of us for 6 years. This confirms that a dedicated team really means “dedication” – dedication to the project and dedication to solving problems. From our experience, we realized and noticed many times that in addition to the involvement of the team, there is another main advantage of this model that attracts customers, and now I am talking about the transparency of the process. This gives the client the ability to monitor the progress of work and quickly scale the team.

      WAYS TO MOTIVATE YOUR OUTSOURCED TEAM

      It’s nice to have a dedicated software development team, but the question is: “How to maintain expert motivated during the long-term projects, at the same time contributing to the development of skills without decreasing the efficiency of the work?”. Let’s discover in detail.

      • Communicate clearly. Make sure that you have laid all the cards correctly, that the people on the other side clearly understand what you are planning. In addition to the kick-off document that you submitted at the beginning, additionally, come out diagrams, designs, examples, and requirements. Provide as much information as possible and always ask if extra materials or explanations are needed. You are the leader of this team (PO of the product) and should be involved as well as the rest of the members.

      57% of projects fail due to breakdown in communications.

      • Respect them as professionals. The cause why you chose them, firstly, is due to their knowledge and skills. Consult them about process improvements, request their opinion, ask for suggestions. A dedicated team is not just a team of engineers, communicators, or managers. Beforehand to start a collaboration with you and your business, they were groomed as consultants.
      • Appreciate them as knowledge workers. Considering the opinions of employees, especially regarding organizational issues, serves as an additional incentive for conscientious work. In addition, a fresh perspective will help identify the company’s strengths and weaknesses. Another way to use feedback for motivation is to invite employees to independently choose the criteria by which their work will be assessed, and based on opinions, form an individual KPI system.  Plus, the staff can become a “bank of ideas”, where the management can draw hints and non-standard solutions to problems. It is important to listen to each employee without rejecting the initiative at the very beginning. This method of non-material motivation will give an additional impetus to the development of the team and the company as a whole.
      • Recognize their achievements. A simple “thank you” or “well done” – and now your team member/colleague smiles and does his task in a good mood, and the rest of the employees are imbued with loyalty to you. Plus, it is a simple way to show the employee the value of his work. Gratitude is always appropriate and, as a form of motivation, does not require any expenses.
      • Pay for extended working hours and working shifts. In addition to a good salary, you have to pay for overtime hours, which is a well-known practice across the IT industry. Plus, the employee will feel that by his time and work there is respect and responsibility for the fact that he divides all the work to instill quality and on time.
      • Respect their time. Each of us has a private life, which requires our attention and time. Since it takes 8 hours to work per day and to sleep the same number of time, we have about three hours a day left for us and our loved ones, if we do not consider the time for the trip to and from the office, for preparing before leaving home and various basic little things. Thus, we have very little free time for ourselves and for important things, and accordingly, this time is very expensive and sometimes it is simply priceless. And do not forget about the weekend, there must be a balance in everything. So winning respect for the free time of employees is one of the key factors in motivating a team.

      The essence of motivation is to give people what they most want to get out of their work. The more fully you can satisfy their desires, the more chances you have of getting what you need, namely: performance, quality, service.

      By hiring a dedicated team, you are, in a sense, hiring a well-coordinated organism that is inspired by your goals, follows your directions, and will not leave you halfway there if something goes wrong.

      Contact us and we will show you how a dedicated team can boost your product/project.

      Tell us about your project


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        Moldova as an IT Outsourcing destination

        There are a number of reasons companies choose to outsource to Moldova. While among the most obvious are the moderate costs, skilled professionals and top-quality project delivery, there are many other factors at play too. To make it easier to understand why to outsource to Moldova and why this destination is bound to be among the top IT industry trends in 2021, I invite you to go through those reasons.

        I love to start with the nutshell cause:

        Highly Qualified Professionals

        Moldova has an impressive educational tradition especially having a very strong IT through industry academia agreements which allows the graduates to experience and strengthen their technical concepts.

        Moldova has a number of technical institutions that provide quality education, creating professionals who have strong foundations and practical knowledge. The Technical University of Moldova and State University of Moldova, among others, are top-ranked universities. They produce talented engineers and developers every year. Most Moldovan professionals are fluent in 2 to 3 languages at least, the most common being English, Russian, German and French.

        International giants like Hewlett Packard, Intel, Microsoft, and Oracle, offer IT certification and other programs that contribute to Moldova’s vibrant IT ecosystem. These certifications allow Moldovan companies to cater to a large list of clients from North Europe, Western Europe, Benelux, North America, and other regions. From the IT outsourcing perspective, Moldova, therefore, provides a huge variety of talent, while offering cost-effective solutions for a large diversity of IT needs.

        Almost 80% of the ~22,000 IT specialists are software engineers, data analysts, software developers, and project managers, according to the IDC CEMA Research. This makes Moldova the perfect destination for those looking to access the talent pool for data analytics, UI design, development of software, application, mobile software development, and even data visualization. It also provides services to those looking at very industry-specific niches, and enterprise application development.

        The Geographic Reason – the one that stands out Moldova from the crowd of outsourcing destinations

        Moldova is located in the Eastern part of Europe, and is well-positioned from a geographic point of view to operate for western customers even with overlapping working hours. The UTC +2 time zone makes it convenient. In addition, it is only 2 to 3 hours away from the major European hubs. Citizens from over 100 countries, including all those in the European Union, have visa-free entry available.

        Even pandemics does not affect this since business trips are allowed and the development process was never stopped.

        In addition to the stated above, Moldova is the bridge between the eastern and western markets. With ICT services and product development increasing over 20 times since 2006, the rate of growth is on a rise in Moldova.

        If the Well qualified reason is my favorite…our clients adore the Competitive Prices we offer

        For regions with traditionally high operational costs and significant payroll costs, Moldova is a great destination with respect to the cost. It allows our clients to collaborate with a larger talent pool but keeping the costs at the level they would love to see. It is feasible to simultaneously optimize business strategy and better manage overall costs.

        This is a surefire way to get ahead in this competitive market.

        With cutting edge technology and an ever-growing workforce available for a very competitive cost, Moldova became the best option for IT companies benefiting from a unique tax policy of 7% from the turnover. This tax has replaced: Corporate Income Tax (CIT); Personal Income Tax (PIT); social security and medical insurance taxes; local and real estate taxes.

        Global Recognition for Moldova

        Moldova has been gaining popularity with companies seeking to outsource their IT projects. It has also gained global recognition for many of its initiatives, including the ease of setting up business and using the talent pool. With a very good technical education system and liberal rules and taxes, it is no wonder that Moldova is rapidly becoming the primary choice for companies looking for options to outsource.

        The World Trade organization places the volume of it and telecom export growth to be from $58 million to $188 million over nine years.

        Moldova has a network readiness index position of 77, and stands at 5th place for broadband availability, making it a prime destination to access talent from without the worry of connectivity issues. It has a Global Innovation index of 33, and a Network Readiness Index of 4 out of a maximum of 7. Their Current Ease of Doing business score is a 74.4, with a standard 1.03 percent growth per annum.

        All this makes Moldova a popular IT hub for companies. You can get great employees who can work remotely without any issues, and can provide services regularly due to the convenient time zone and liberal laws, along with cost-effective work models.

        Our company was founded in 2013 and since that time DAS Solutions builds perfect teams for our clients. We are a software powerhouse that is committed to providing the best IT outsourcing services and developing software products. With dozens of satisfied customers onboarded, we can handle your IT needs, be it eHealth, mobile software, or needs from the fintech industry. With our team of more than 50 software developers, managers and Q&A specialists, we have catered to 32 clients so far, and have successfully delivered 40 projects.

        You will find a fully agile system that enables you to make the best of the tech powerhouse that Moldova has to offer. Contact us right away, and witness the start of a beautiful business partnership that will help you grow.

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          Top Features of an Effective Claims Management System

          Claims are a critical part of the insurance business. Even if your insurance company is not as big as Axa or Allianz, you need to have an efficient claims management system. Clients’ mindset and expectations are different from what they were 10 years ago. A recent survey called Insurance 2020: The digital prize — taking customer connections to a new level  has brought to light some fascinating facts:

          1. 71% of consumers made an online research before buying an insurance product.
          2. 68% of respondents were willing to download and use an app from their insurer in order to access services.
          3. 50% (!) stated their readiness to additional personal and lifestyle information so they can get the best deal for insurance services.

          Insurance must thus move quickly to become more customer-centric and to improve customer experience. For successful communication, your customers and team members need to have access to an intuitive claims management system. In this post, we’d like to highlight some features that would be welcomed by both your customers and your staff.

          Features of a claims management system appealing to customers:

          • A simple submission process from any device

          Users need to have the possibility to complete a short and simple form using their smartphone or tablet. Claimants’ basic info, such as first name and last name (as well as other contact information) should be  filled in automatically when the customer decides to submit a claim. This should be easy to do since the info is already in the carrier’s database. In addition, the claims process will be easier if customers understand intuitively how to attach photos of receipts or invoices to their claim.

          • Tracking claims progress

          Claimants need to be able to track the status and decision of consultants regarding their claim, further steps they have to take, as well as the final outcome.

          • All documents in customer’s pocket

          When the customer uses their insurer’s app, they need to store their paperwork such as copies of their ID, driving license and policy documents on their application.

          • Online claims payments

          Clients can save a lot of time if the transaction of claims can be done online. It also adds transparency to the process because both the customer and the consultant have access to the final decision of the claim.

          • Simplicity and security

          For fast and easy access one can log in with a PIN code that is easy to remember. Any claims information entered must not be lost until submitted. At the same time all personal data must be secured via encryption. It is also useful if most of your app’s features are available even if the user is offline.

          Your team will thank you for the following claims management system’s features:

          • Reminder function

          This is a useful feature because it enables a consultant to stay on top of the tasks that require a timely response. The reminder feature facilitates the service provided by the insurance company.

          • Handling different types of contracts

          It is preferred that the claims management system can handle various types of standard contracts. Furthermore, as the clients and the consultants might introduce amendments to the conditions of the standard form of contract it is critical that the system is able to deal with changes.

          • Keeping documentation up-to-date

          Some claims are more challenging to prepare because more documentation is required. Thus claims managers need to have a system to help them keep an up-to-date documentation, prepare the claims, and prevent them from losing relevant documents.

          • Extended search capabilities

          The agent needs to have the possibility to search virtually any data within the claim, including claimant, address, policy number, phone number, check number, etc. This function makes searching easier.

          • Centralized database

          If you have several offices across the country it is better to have a centralized database so that the management can have access to the files, templates for claims and any other information. A reporting tool will help them analyze the outcome and status of claims.

          So here we are! Ten features that a claims management system should have to improve your company’s performance. All in all, the app has to address your customers’ and your employee’s needs, which is why it is so important to choose a system with a user-friendly interface that fits well with your specific needs. Contact us and lets custom build it for you business. 

          Moving Forward,
          DAS Solutions Team.

          Ways Automation Can Improve Your Business Processes

          Continuously changing market conditions, high speed in decision-making, multitasking in asset management and the need to reduce risks require modern approaches to the work processes within any business. It allows you to free up precious resources for strategic planning and concentration of management in key areas of the company. Business automation is the partial or complete translation of repeatable, time-absorbing operations and business tasks under the control of a specialized system. As a result, you get to increase productivity and effectiveness of strategic management.

          Automation is usually conducted in two ways:

          – Automation of the basic business processes: for example, sales management or work with clients. In this case, it is carried out to directly increase the volume of sales, the number of products produced and increase the profitability of the entire business as a whole.
          – Automation of supporting processes, such as accounting, reporting, records management. Such automation does not directly affect the increase in revenue, but helps reduce the time and costs of daily work execution.

          The main tasks of business automation are the following:

          – effective support of operational activities of the enterprise, control and organization of accounting
          – preparation of any documents for partners/clients, including invoices, bills and business proposals
          – quick receipt of reports on the state of affairs in the company for any period of time
          – optimization of staff costs, increasing the efficiency of working hours by freeing employees from routine/habitual work
          – minimizing the negative impact of the “human factor” on the most important business processes
          – secure storage of information and data
          – improving the quality of customer service

          Automation of business processes can significantly improve the quality of management in the company and the quality of its product. For the enterprise as a whole, it gives a number of significant advantages like:

          – Increase the speed of processing information and solve repetitive tasks
          – Increase business transparency
          – Increased coherence of staff and the quality of its work
          – The ability to control large amounts of information
          – Reducing the number of errors and improving management accuracy
          – Simultaneous resolution of several tasks
          – Rapid decision-making in repetitive situations

          As a result of automation of the business processes – the management receives much more information for analyzing business processes in the form of detailed analytical reports and is able to direct the company qualitatively taking into account external and internal indicators.

          Find out more about how an automation can help and grow your specific business, or if you have any other software development questions – just contact us at [email protected] or by filling out the Contact Form.

          Moving Forward,
          DAS Solutions Team.

          software business tools

          Your Business Can Be So Much More With the Right Software Tools

          Companies are looking for a strategic partner that provide software platforms which impact their day-to-day business workflows and will positively affect their bottom line.

          5 Key Benefits of IT Outsourcing

          Why would your business need to outsource its IT tasks? In short makes everybody’s life much easier.
          Additionally, when done for the right considerations, IT outsourcing will really help your business grow faster and save money. But there are also other benefits of outsourcing that surpass money. Here are the top 5 benefits of IT outsourcing.
          Moving forward,
          DAS Solutions Team.

          Advantages of Software Development in Moldova

          Software development in Moldova is the most dynamic industry in the country. Since 2000, the Moldovan ICT sector has grown faster than the economy as a whole and exerted a positive impact on labor productivity in different sectors. According to the ATIC Policy White Book, in 2012 the IT sector in Moldova represented 8.9% of GDP.

          The fact that IT developers from Moldova create software solutions for well-known companies throughout the world speaks to the country’s emerging strengths as an IT nearshoring and offshoring destination.

          1. Moldova is well known for software development quality and competitive prices.

          GoalEurope conducted an independent research which demonstrated that software development in Moldova is the most attractive destination from a cost-benefit standpoint when compared to Ukraine or Belarus.

          1. Qualified professionals willing to broaden their knowledge.

          Moldova has a strong, Soviet-inherited, technical education system with a very rigorous curriculum in both its vocational schools and universities. Talented IT graduates from universities in Moldova are generally hired even before they finish their studies. Moldovan universities in collaboration with world-famous organizations provide training courses, certification programs, opportunities to run workshops that are becoming more and more popular each year. Employers often send their team members to refresher courses and international summits. Moreover, it is common for Moldovan professionals to speak at least three languages: Romanian, Russian, and English. Frequently professionals from Moldova also speak French, German, Italian or Spanish.

          1. Moldova is well-situated.

          Moldova is perfectly situated in the 1-3 hours flying distance from any place in Europe which makes travelling cheap and convenient. The time zone is also suitable for projects in which team members are located in different countries.

          Software development in Moldova may not be suited to all organizations looking to design and create software solutions, because the pool of professionals is limited due to the country’s small size. Nonetheless, it is a perfect destinations for most companies interested in smaller, high-end operations. International companies that will spot the benefits of creating cost-effective and high-quality solutions in Moldova early will have the advantage on the market.

          Most companies turn to DAS when, for one reason or another, they can not find the right people on the ground. For example, the supply of developers in the Western Europe area is rather low, although there are quite a few IT companies there.

          However, there are also reasons that aggravate an insufficient supply in other regions of Western Europe – where wages for developers are particularly high. For companies not only the lack but also cost considerations come into play. Above all cost considerations and shortage of skilled labor are the main reasons why companies turn to DAS.

          Moving Forward,
          DAS Solutions Team.