9 steps to make a “marriage in Heaven” with your IT customers

Have you ever wondered how your customers comprehend your joint projects? It’s a useful exercise to experiment with both sides of vision since most issues appear because everyone sees things from their own point of view and fails to observe the situation from other angles. 

This article is about some of our golden rules which offered us in years agility and open relations with our clients. Follow the white rabbit!

  • STEP #1 Do not miss the start check-up

Confirm with your client the purpose, value, and objectives following the how, why, and what questions. Thus, you will have a firm answer that will ensure the 100% truthful basis of your project. Ask the client for a formal confirmation.

  • STEP #2 Hold a kickoff meeting and plan out key activities, milestones, and approval loops

GO for a realistic, achievable, and detailed enough timeline for product development as a comprehensive road trip, to effectively monitor the project’s progress. Without clearly defined tasks, you will waste your resources, just like going on a trip on an unknown road and wasting fuel.

The project implementation schedule should coincide as much as possible with the control schedule. That way, you will not lose time and effort. Use Gantt Charts for better project planning and tracking short-term and long-term tasks.

If you control the project every two weeks in Agile Sprints style, then the development schedule should provide the ability to detail up to 2 weeks. The best way out is to “cut” the project into smaller iterations. As a golden rule, always update this plan.

  • STEP #3 ALWAYS work collaboratively

Communication is the groundwork of any human relationship, regardless of its nature. Proper and efficient communication can ensure our success both professionally and personally. Therefore, by having regularly short stand-up meetings a few times weekly, your relation will not be like a blame game, but on the contrary, it will become more friendly, avoiding moments full of arrogance, disagreements, negativity, high tones, ingratitude, etc. Create an agenda of your meetings in advance for the next several connections.

Working proactively, everyone will know what stage the project is at, and will have a clear picture of its tasks. Furthermore, there will be fewer technical errors related to the project and the probability of retaining the project will be much lower.

  • STEP #4 Be friendly but don’t do not cross the personal line

Add a little “air” to your relationship, but don’t go beyond the personal area. Simple things like congratulating on birthdays, having small talk during meetings/calls about life in general, sharing a joke or two, having a good laugh together, telling stories, and also listening to their stories and other stuff like this can help build bonds that can never be achieved only with working relationships.

  • STEP #5 Ask for weekly feedback

Confirm with the client the weekly work. Request a full answer to all your questions, sending him a friendly form with easy check answers (yes/no, rate from 1 to 10, and other options). Most clients are lazy or do not have enough time to complete the long feedback surveys. Put yourself in their shoes.

  • STEP #6 Taken into account each detail

From the very beginning, determine together with the client the milestones, budget, priorities in the smallest details, such as detailed budget by categories, and so on. Always, listen actively and understand what the client is talking about. It’s a key factor.

  • STEP #7 Keep your client informed

Every time when you have changes, update data and make sure that your client is aware of them, providing access to them and communicating via email in the weekly status report (budget burn, timeline, blockers, requirements, risks, and questions).

  • STEP #8 Foresee potential risks beforehand

Make sure in advance that there is a “backup” manager in all project negotiations, who could take the reins into his own hands in the event of an unforeseen situation like staff leaving. Use to be notified about tasks moving from one stage to another. Prepare with your team some outstanding alternate control measures, list all types of risks, and course of action plan “B”.

  • STEP #9 Prevent the change directions mid-course and cost overruns

By providing tasks’ implemented time and cost for each one from the start, the client will have a clear decision and will understand the value of your resources. Invite the client to planning sessions and backlog refinement. Here s/he will understand the volume of work, that things happen interactively, will be aware of the time of implementation of the tasks, and the value of both human and financial resources. Do not be shy to explain that adding tasks to the scope is changing the estimated time of delivery.

Considering the tips listed above, your projects will always be implemented successfully and with fewer problems along the way. You tend to have a fruitful relationship full of collaboration with your customers.

Meet us and we’ll be glad to show you how the perfect project match is done.

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    Moldova as an IT Outsourcing destination

    There are a number of reasons companies choose to outsource to Moldova. While among the most obvious are the moderate costs, skilled professionals and top-quality project delivery, there are many other factors at play too. To make it easier to understand why to outsource to Moldova and why this destination is bound to be among the top IT industry trends in 2021, I invite you to go through those reasons.

    I love to start with the nutshell cause:

    Highly Qualified Professionals

    Moldova has an impressive educational tradition especially having a very strong IT through industry academia agreements which allows the graduates to experience and strengthen their technical concepts.

    Moldova has a number of technical institutions that provide quality education, creating professionals who have strong foundations and practical knowledge. The Technical University of Moldova and State University of Moldova, among others, are top-ranked universities. They produce talented engineers and developers every year. Most Moldovan professionals are fluent in 2 to 3 languages at least, the most common being English, Russian, German and French.

    International giants like Hewlett Packard, Intel, Microsoft, and Oracle, offer IT certification and other programs that contribute to Moldova’s vibrant IT ecosystem. These certifications allow Moldovan companies to cater to a large list of clients from North Europe, Western Europe, Benelux, North America, and other regions. From the IT outsourcing perspective, Moldova, therefore, provides a huge variety of talent, while offering cost-effective solutions for a large diversity of IT needs.

    Almost 80% of the ~22,000 IT specialists are software engineers, data analysts, software developers, and project managers, according to the IDC CEMA Research. This makes Moldova the perfect destination for those looking to access the talent pool for data analytics, UI design, development of software, application, mobile software development, and even data visualization. It also provides services to those looking at very industry-specific niches, and enterprise application development.

    The Geographic Reason – the one that stands out Moldova from the crowd of outsourcing destinations

    Moldova is located in the Eastern part of Europe, and is well-positioned from a geographic point of view to operate for western customers even with overlapping working hours. The UTC +2 time zone makes it convenient. In addition, it is only 2 to 3 hours away from the major European hubs. Citizens from over 100 countries, including all those in the European Union, have visa-free entry available.

    Even pandemics does not affect this since business trips are allowed and the development process was never stopped.

    In addition to the stated above, Moldova is the bridge between the eastern and western markets. With ICT services and product development increasing over 20 times since 2006, the rate of growth is on a rise in Moldova.

    If the Well qualified reason is my favorite…our clients adore the Competitive Prices we offer

    For regions with traditionally high operational costs and significant payroll costs, Moldova is a great destination with respect to the cost. It allows our clients to collaborate with a larger talent pool but keeping the costs at the level they would love to see. It is feasible to simultaneously optimize business strategy and better manage overall costs.

    This is a surefire way to get ahead in this competitive market.

    With cutting edge technology and an ever-growing workforce available for a very competitive cost, Moldova became the best option for IT companies benefiting from a unique tax policy of 7% from the turnover. This tax has replaced: Corporate Income Tax (CIT); Personal Income Tax (PIT); social security and medical insurance taxes; local and real estate taxes.

    Global Recognition for Moldova

    Moldova has been gaining popularity with companies seeking to outsource their IT projects. It has also gained global recognition for many of its initiatives, including the ease of setting up business and using the talent pool. With a very good technical education system and liberal rules and taxes, it is no wonder that Moldova is rapidly becoming the primary choice for companies looking for options to outsource.

    The World Trade organization places the volume of it and telecom export growth to be from $58 million to $188 million over nine years.

    Moldova has a network readiness index position of 77, and stands at 5th place for broadband availability, making it a prime destination to access talent from without the worry of connectivity issues. It has a Global Innovation index of 33, and a Network Readiness Index of 4 out of a maximum of 7. Their Current Ease of Doing business score is a 74.4, with a standard 1.03 percent growth per annum.

    All this makes Moldova a popular IT hub for companies. You can get great employees who can work remotely without any issues, and can provide services regularly due to the convenient time zone and liberal laws, along with cost-effective work models.

    Our company was founded in 2013 and since that time DAS Solutions builds perfect teams for our clients. We are a software powerhouse that is committed to providing the best IT outsourcing services and developing software products. With dozens of satisfied customers onboarded, we can handle your IT needs, be it eHealth, mobile software, or needs from the fintech industry. With our team of more than 50 software developers, managers and Q&A specialists, we have catered to 32 clients so far, and have successfully delivered 40 projects.

    You will find a fully agile system that enables you to make the best of the tech powerhouse that Moldova has to offer. Contact us right away, and witness the start of a beautiful business partnership that will help you grow.

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      Ways Automation Can Improve Your Business Processes

      Continuously changing market conditions, high speed in decision-making, multitasking in asset management and the need to reduce risks require modern approaches to the work processes within any business. It allows you to free up precious resources for strategic planning and concentration of management in key areas of the company. Business automation is the partial or complete translation of repeatable, time-absorbing operations and business tasks under the control of a specialized system. As a result, you get to increase productivity and effectiveness of strategic management.

      Automation is usually conducted in two ways:

      – Automation of the basic business processes: for example, sales management or work with clients. In this case, it is carried out to directly increase the volume of sales, the number of products produced and increase the profitability of the entire business as a whole.
      – Automation of supporting processes, such as accounting, reporting, records management. Such automation does not directly affect the increase in revenue, but helps reduce the time and costs of daily work execution.

      The main tasks of business automation are the following:

      – effective support of operational activities of the enterprise, control and organization of accounting
      – preparation of any documents for partners/clients, including invoices, bills and business proposals
      – quick receipt of reports on the state of affairs in the company for any period of time
      – optimization of staff costs, increasing the efficiency of working hours by freeing employees from routine/habitual work
      – minimizing the negative impact of the “human factor” on the most important business processes
      – secure storage of information and data
      – improving the quality of customer service

      Automation of business processes can significantly improve the quality of management in the company and the quality of its product. For the enterprise as a whole, it gives a number of significant advantages like:

      – Increase the speed of processing information and solve repetitive tasks
      – Increase business transparency
      – Increased coherence of staff and the quality of its work
      – The ability to control large amounts of information
      – Reducing the number of errors and improving management accuracy
      – Simultaneous resolution of several tasks
      – Rapid decision-making in repetitive situations

      As a result of automation of the business processes – the management receives much more information for analyzing business processes in the form of detailed analytical reports and is able to direct the company qualitatively taking into account external and internal indicators.

      Find out more about how an automation can help and grow your specific business, or if you have any other software development questions – just contact us at [email protected] or by filling out the Contact Form.

      Moving Forward,
      DAS Solutions Team.

      Horizon 2020 ICT&FET Calls for Proposals

      What is Horizon 2020 and why you should care?

      Horizon 2020 is the biggest EU Research and Innovation programme ever with nearly €80 billion of funding available over 7 years (2014 to 2020) – in addition to the private investment that this money will attract. It promises more breakthroughs, discoveries and world-firsts by taking great ideas from the lab to the market. By coupling research and innovation, Horizon 2020 is helping to achieve this with its emphasis on excellent science, industrial leadership and tackling societal challenges. The goal is to ensure Europe produces world-class science, removes barriers to innovation and makes it easier for the public and private sectors to work together in delivering innovation.

      If you ever wanted to apply with an awesome project, the good news is that Horizon 2020 is open to everyone, with a simple structure that reduces red tape and time so participants can focus on what is really important. This approach makes sure new projects get off the ground quickly – and achieve results faster.

      Here we have gathered the most eye-catching Topics from ICT industry that are waiting to win and be funded.

      TOPIC 1 : ICT-10-2019-2020

      Robotics Core Technology

      Specific Challenge:

      Autonomy in robotic systems is built on a combination of four core technologies:

      AI and Cognition: AI provides tools to make systems cognitive. Cognition equips robots with the ability to interact with people and environments, to learn and to categorize, to make decisions and to derive knowledge.

      Cognitive Mechatronics: Mechatronic systems where sensing and actuation are closely coupled with cognitive systems are expected to deliver improved control, motion, interaction, adaptation and learning, and safer systems.

      Socially cooperative human-robot interaction: Cooperative human-robot interaction is critical in many work environments from collaborative support, e.g. passing tools to a worker, to the design of exo-skeletons able to provide motion that is sympathetic to the user.

      Model-based design and configuration tools: Deploying robotics at scale in application areas where tasks need to be defined by the user requires easy-to-use configuration tools. Embedding and sharing of knowledge between tools is essential, as is standardization across the interfaces to connect systems and modules (taking into account cyber-security issues, including security by design and data integrity).

      Expected Impact:

      • Improved technical capability in each of the core technologies over the current state of the art.
      • A greater range of applications in the prioritised application areas that can be demonstrated at TRL 3 and above.
      • The lowering of technical barriers within the prioritized applications areas.

      TOPIC 2 : ICT-25-2018-2020

      Interactive Technologies

      Specific Challenge:

      Interactive technologies such as Augmented (AR) and Virtual Reality (VR) are set to transform the ways in which people communicate, interact and share information on the internet and beyond. This will directly impact a larger number of European industries ranging from the cultural and creative industries, manufacturing, robotic and healthcare to education, entertainment and media, enabling new business opportunities. The challenge is to forge a competitive and sustainable ecosystem of European technology providers in interactive technologies.

      Expected Impact:

      a) Establish a sustainable competitive ecosystem of European technology and solution providers for interactive technologies.

      b) Strengthening European research and industrial capacities to develop future interactive devices.Preview Changes (opens in a new window)

      TOPIC 3: DT-ICT-01-2019

      Smart Anything Everywhere

      Specific Challenge:

      “Smart anything everywhere” stands for the next wave of products that integrate digital technology. The challenge is to accelerate the design, development and uptake of advanced digital technologies by European industry – especially SMEs and mid-caps – in products that include innovative electronic components, software and systems, and especially in sectors where digital technologies are under-exploited.

      Expected Impact:

      Proposals should address all of the following impact criteria, providing metrics to measure success when appropriate.

      • Attract a significant number of new users of advanced ICT in the manufacturing sector, and more innovative technology suppliers, in particular SMEs and mid-caps.
      • Creation of a sustainable network of Digital Innovation Hubs, providing European added value to investments done at national and regional level in Digital Innovation Hubs.
      • Availability of Digital Innovation Hub services across Europe and its regions with strong industrial capacities

      TOPIC 4: ICT-01-2019

      Computing Technologies and Engineering Methods for Cyber-Physical Systems of Systems

      Specific Challenge:

      Cyber-physical Systems of Systems (CPSoS), like transport networks or large manufacturing facilities, interact with and are controlled by a considerable number of distributed and networked computing elements and human users. These complex and physically-entangled systems of systems are of crucial importance for the quality of life of the citizens and for the European economy. At system level the challenge is to bring a step change to the engineering techniques supporting the design-operation continuum of dynamic CPSoS and to exploit emerging technologies such as augmented reality and artificial intelligence. At computing level the challenge is to develop radically new solutions overcoming the intrinsic limitations of today’s computing system architectures and software design practices.

      Expected Impact:

      Proposals should address one or more of the following impact criteria, providing metrics to measure success where appropriate:

      • Availability of innovative technologies supporting compute-intensive applications in industrial and professional domains, demonstrating significant and measurable improvement over the state of the art.
      • Availability of engineering practices and tools for CPSoS, resulting in a demonstrable improvement in quality and cost of development and operation for large SoS.
      • Increased synergies and collaboration between industrial and academic communities; dissemination of high-quality road map for future research and innovation activities in the relevant areas.

      TOPIC 5: ICT-06-2019

      Unconventional Nanoelectronics

      Specific Challenge:

      The challenge is to maintain Europe’s position at the forefront of advanced nanoelectronic technologies developments. This is essential to ensure strategic electronic design and manufacturing capability in Europe avoiding critical dependencies from other regions. Advanced nanoelectronics technologies enable innovative solutions to industrial and societal challenges.

      Expected Impact:

      Proposals should address one or more of the following impact criteria and provide metrics to measure and monitor success.

      • Identify applications likely to benefit from the intended approach with indication of key parameters (power, energy-efficiency, size, frequency, and cost) and quantitative targets to be achieved (figures of merit).
      • Contribute to the mid-term viability of the European Nanoelectronics industry ensuring that new technologies with high potential for computing emerge in time to be taken up by industry.
      • Sustain the technological integration requirements by focussing on challenging 3D integration issues as well as for electronics at cryogenic temperature.
      • Contribute to the European industry capability to design advanced circuits for its needs.

      You can visualize the comprehensive list of all the ICT&FET Calls for Proposals by downloading this PDF file.

      If you have an innovative idea for a project you can always contact us for mentoring and support for every step of your application process.

      Our contact details:
      Elena ZAMSA
      NCP Topic: ICT
      Tel: +373 68 135 745
      E-mail: [email protected]

      Moving forward,
      DAS Solutions Team.

      5 Key Benefits of IT Outsourcing

      Why would your business need to outsource its IT tasks? In short makes everybody’s life much easier.
      Additionally, when done for the right considerations, IT outsourcing will really help your business grow faster and save money. But there are also other benefits of outsourcing that surpass money. Here are the top 5 benefits of IT outsourcing.
      Moving forward,
      DAS Solutions Team.

      How to Build a Software Development Project Plan

      Few things are more important to a new IT product than a software development project plan. This is the one and only instrument in your toolbox that will not only be your best friend in the strategy layout, but will also save you money in the long haul. Let’s take a look at some key elements that should be taken into account when building a software development project plan.

      First, write things down. The What, How, and Who of your project should be written down in order to avoid confusion but also to help you structure your own business layout. Writing things down will ensure that a healthy oversight and follow-up mechanism is being established with your software development company from the very beginning. Phone calls and Skype meetings are an excellent first step, but a good IT company will always encourage that things are spelled out on paper (or rather in 1s and 0s 😉 – they will also help when you’re unsure where to begin). A solid software development project plan has some brainstorming behind it, together with key staff involved in the project.

      Secondly, don’t get side-tracked. This is the moment when you think Big Picture. Don’t become obsessed with details other than what the logic of the software should be, who will be the end-user, and what the desired results are. Everything else will work itself out within the more detailed technical architecture of the product, which generally comes after the software development project plan.

      Third, and this is what I say to all our potential clients, here is an exercise that you and your team should complete in the process of developing a software project plan: brainstorm together regarding all features that your ideal product should have. Think of ALL the elements and tools that, ideally, you would want present in your project. This includes the main features, but also additional or auxiliary elements that would be nice to have at some point in your product. Once you feel you’ve reached a comfortable list of goodies, CROSS OUT ALL OF THEM EXCEPT FOR TWO OR THREE ABSOLUTELY CRITICAL THINGS that your product would not live without. These are the defining elements of your product. These are also usually the things your clients will pay for, and what your competition is lacking. They will constitute the first version of your new software, and you must focus entirely on them. Once you identify the meat-and-potatoes of your project, the rest of your software development project plan is a breeze. As soon as your core features are done and working flawlessly, you can start adding all the other nice-to-haves (new features and such). Until then, focus on the most critical two to three elements of your project.

      As always, reach out to us with your IT project idea. We’ll be happy to assist!

      Moving Forward,
      DAS Solutions Team.

      Advantages of Software Development in Moldova

      Software development in Moldova is the most dynamic industry in the country. Since 2000, the Moldovan ICT sector has grown faster than the economy as a whole and exerted a positive impact on labor productivity in different sectors. According to the ATIC Policy White Book, in 2012 the IT sector in Moldova represented 8.9% of GDP.

      The fact that IT developers from Moldova create software solutions for well-known companies throughout the world speaks to the country’s emerging strengths as an IT nearshoring and offshoring destination.

      1. Moldova is well known for software development quality and competitive prices.

      GoalEurope conducted an independent research which demonstrated that software development in Moldova is the most attractive destination from a cost-benefit standpoint when compared to Ukraine or Belarus.

      1. Qualified professionals willing to broaden their knowledge.

      Moldova has a strong, Soviet-inherited, technical education system with a very rigorous curriculum in both its vocational schools and universities. Talented IT graduates from universities in Moldova are generally hired even before they finish their studies. Moldovan universities in collaboration with world-famous organizations provide training courses, certification programs, opportunities to run workshops that are becoming more and more popular each year. Employers often send their team members to refresher courses and international summits. Moreover, it is common for Moldovan professionals to speak at least three languages: Romanian, Russian, and English. Frequently professionals from Moldova also speak French, German, Italian or Spanish.

      1. Moldova is well-situated.

      Moldova is perfectly situated in the 1-3 hours flying distance from any place in Europe which makes travelling cheap and convenient. The time zone is also suitable for projects in which team members are located in different countries.

      Software development in Moldova may not be suited to all organizations looking to design and create software solutions, because the pool of professionals is limited due to the country’s small size. Nonetheless, it is a perfect destinations for most companies interested in smaller, high-end operations. International companies that will spot the benefits of creating cost-effective and high-quality solutions in Moldova early will have the advantage on the market.

      Most companies turn to DAS when, for one reason or another, they can not find the right people on the ground. For example, the supply of developers in the Western Europe area is rather low, although there are quite a few IT companies there.

      However, there are also reasons that aggravate an insufficient supply in other regions of Western Europe – where wages for developers are particularly high. For companies not only the lack but also cost considerations come into play. Above all cost considerations and shortage of skilled labor are the main reasons why companies turn to DAS.

      Moving Forward,
      DAS Solutions Team.