Ways Automation Can Improve Your Business Processes

Continuously changing market conditions, high speed in decision-making, multitasking in asset management and the need to reduce risks require modern approaches to the work processes within any business. It allows you to free up precious resources for strategic planning and concentration of management in key areas of the company. Business automation is the partial or complete translation of repeatable, time-absorbing operations and business tasks under the control of a specialized system. As a result, you get to increase productivity and effectiveness of strategic management.

Automation is usually conducted in two ways:

– Automation of the basic business processes: for example, sales management or work with clients. In this case, it is carried out to directly increase the volume of sales, the number of products produced and increase the profitability of the entire business as a whole.
– Automation of supporting processes, such as accounting, reporting, records management. Such automation does not directly affect the increase in revenue, but helps reduce the time and costs of daily work execution.

The main tasks of business automation are the following:

– effective support of operational activities of the enterprise, control and organization of accounting
– preparation of any documents for partners/clients, including invoices, bills and business proposals
– quick receipt of reports on the state of affairs in the company for any period of time
– optimization of staff costs, increasing the efficiency of working hours by freeing employees from routine/habitual work
– minimizing the negative impact of the “human factor” on the most important business processes
– secure storage of information and data
– improving the quality of customer service

Automation of business processes can significantly improve the quality of management in the company and the quality of its product. For the enterprise as a whole, it gives a number of significant advantages like:

– Increase the speed of processing information and solve repetitive tasks
– Increase business transparency
– Increased coherence of staff and the quality of its work
– The ability to control large amounts of information
– Reducing the number of errors and improving management accuracy
– Simultaneous resolution of several tasks
– Rapid decision-making in repetitive situations

As a result of automation of the business processes – the management receives much more information for analyzing business processes in the form of detailed analytical reports and is able to direct the company qualitatively taking into account external and internal indicators.

Find out more about how an automation can help and grow your specific business, or if you have any other software development questions – just contact us at [email protected] or by filling out the Contact Form.

Moving Forward,
DAS Solutions Team.

insurance software solutions

Core Functions of a Custom Insurance Software System

In today’s competitive environment, an insurance software system should connect your business to the most advanced technologies and prevent you from staying behind the competition. Moreover, it should be easy to use and maintain, able to withstand all your requirements, and be easily expandable with a modular design so that new functionalities are easy to integrate. Old systems are no longer sufficient as a result of unprecedented volume of operations; consolidation is needed to get businesses more agile.
Challenges & Issues
The main two issues of the industry are related to cost savings and compliance with legal regulations. 
  1. Manual processes and the paper-based documents are costly and unwieldy, slow and prone to errors.
  2. In addition, they are hard to manage and difficult to comply with risk management guidelines and directions.
A custom piece of software can be focused on improving the entire process by:
  • Eliminating paper, redundancy and errors.
  • Hosting and integration of transaction-based or the collaborative processes.
  • Adopting compliance standards across the organization.
  • Shortening workflows.
The overall benefits of a custom solution:
  • Lower cost of processing the loan.
  • Processing multiple loan files without a proportional increase in staffing.
  • More efficient processes – eliminate duplicates, improve service performance.
  • The person processing the request can access all the files as needed – this means providing an overview of the client – both for data and for documents.
  • The possibility to grow the business without the need for additional storage spaces, which can be costly.
  • Protecting the goods and information in accordance with the storage and maintenance policy on a single platform of the entire content (email, enterprise data, records, photos, etc.), a useful function in audit cases, based on a common model of security.

Find out more about how an automation can help and grow your specific business, or if you have any other software development questions – just contact us at [email protected] or by filling out the Contact Form.

Moving Forward,
DAS Solutions Team. 

Talking InsurTech with Dr. Moritz Finkelnburg

This March, specifically on the 13-14th, Goethe Business School (GBS) organizes the Global InsurTech Roadshow in Frankfurt together with InsurTech Asia from Singapore. The roadshow combines pitch-sessions and discussion rounds with international early-stage InsurTechs. One of the main organizers of the event is Dr. Moritz Finkelnburg – Academic Director for Insurance at GBS. Also, he manages the insurance programs as part of the China Executive Education Center. With 20 years of management and board experience in leading insurance companies he is a specialist in sales and non-life-insurance as well as profit-oriented portfolio management. We are thrilled that Dr. Finkelnburg gave us an interview where he shared his insurance industry’s experience, thoughts on innovation and why the Global InsurTech Roadshow is an event that is not to be missed.

1.  How did the InsureTech eco-system change in the last couple of years?

The InsurTech era started with tech-oriented small companies, mainly focusing on app and technical service developments. Since 2015, we noticed the market-entry of digital brokers such as Knip or Clark, offering a fresh image, high customer service and easy accessibility. Last year the first digital insurers appeared and will be completed this year. They are offering own products and services to the customers.

2.  Who is behind the Global InsurTech Roadshow (GIR)? How did the idea appear? 

The driver of this idea are George Kesselman, the founder of InsurTech Asia and me. One day last year when George was visiting me here in Frankfurt he told me about a roadshow he was organizing in 5 Asian countries. The idea to organize a similar conference in Europe was simple and caught both of us. And the rest is simple…

3.  What mainly differentiates GIR amongst all the other existing InsureTech conferences/events? 

On one side we are non-commercial, which makes a huge difference. We are able to offer much more competitive prices and decided not to charge any startup who wants to pitch during our conference. In addition, I think we are much more familiar or intimate. You don’t need a super-professional but somehow cold environment to feel good, make great contacts and have lots of fun.

4.  What your attendees will take away from the GIR event? 

They will definitely have seen the newest trends and startups in the InsurTech-ecosystem most of them have never been seen somewhere before and they will have made a lot of new contacts which are relevant for their specific kind of business.

 5.  According to you, where (in the insurance business) can technology help the most? 

In my eyes, digitization will mostly help to improve the value chain of traditional insurers becoming more efficient, quicker, more service oriented and with less errors.

6.  How important is innovation, namely software implementation for the industry? 

Today’s insurer’s software landscape is extremely complex. Innovations need years due to long implementation scenarios. Every approach to solve or reduce this complexity will help. 

7.  Where do you see the industry heading and what should businesses venture onto, in order to be in the game? 

Digital brokers and insurers are fantastic and true innovation-drivers. However, they will have extremely hard times ahead. If they survive 5 years and are able build up a significant portfolio they will thrive. Otherwise, they will be killed by their customer acquisition cost. The enablers however will have a good chance to develop if they can help traditional insurers to improve their value chain.

One of our goals at DAS Solutions is empowering and supporting the industry as a whole, and that’s why we are so excited to be part of #GIR2018. What is clear to us is that GIR is as much about industry’s insights as it is about harnessing a community of insurers who are eager for change, who understand that technology is the future and there is no time to wonder. 

If you will be attending the event as well, or just around the block, let us, specifically Daria know we would love to meet you and have a chat. 

Moving forward,
DAS Solutions Team. 

6 Reasons to Get a VoIP Solution in Your Office

Voice Over IP (VoIP) solutions deliver your calls using your broadband internet connection. These can improve communication efforts and cut costs, but you need to be careful while choosing the right solution for your business needs.

There is a range of products on the market, but not all of them were designed for business use and can fall short of addressing your needs, security concerns, and requirements. Existing calling apps can have limited functionalities. For example, some applications can make calls only to others who use the same app. When choosing a VoIP solution, you need to make sure that it lets you make calls across platforms, and to any landline or mobile phone number. Keeping this in mind, there is always the option to approach a custom VoIP solutions developer and see if a product can be customized or designed from scratch to your specifications. We’ve looked at the benefits of an SMS Gateway before, but today let’s take a look at what a custom VoIP solution can do for you.

Six Advantages of Getting a Custom VoIP Solution for Your Office:

  • Save money
    It is a well-known fact that VoIP systems are more affordable than services provided by traditional phone companies, especially if your business requires making phone calls to different destinations across the world. With a VoIP solution you will no longer have to maintain separate networks for phone and data, which is another advantage.
  • Enjoy phone number portability
    Legacy telephone systems assigned a phone number with a dedicated line. VoIP solutions provide number mobility: you can use the same number almost everywhere as long as your device is connected to the internet. Many executives use the same phone numbers regardless of their location, which is very handy.
  • Get voicemail transcriptions
    Voicemail transcription is a service that sends you an email with the text version of the voice message you got on your extension. It can be viewed from any device, and contains the contact information of the person who called, which can be useful.
  • Do not disturb
    You can turn on the feature to temporarily stop incoming calls to your phone and redirect them to a different extension. This is useful when you need to focus on other tasks that require your undivided attention or when you are in an important meeting.
  • Scalability and adaptability
    A VoIP solution will let you add a new line when a new employee comes in, and delete or reassign it whenever necessary. Thus you will always have the appropriate amount of lines for your needs and won’t need to pay extra for lines you don’t use.
  • Let your customers listen to your corporate anthem
    Sometimes you need to put the call on hold and then this feature becomes a necessity. Do not subject your callers to elevator music or silence. This feature will allow you to choose what your callers listen to while they wait. It will definitely help you create or enhance your brand awareness.

VoIP solutions are flexible and affordable. With custom features, they will help you increase productivity, and provide more convenience for your customers. Contact us and let’s see if we might be able to help identify a solution to your needs.

PS: Don’t forget about security.
VoIP’s popularity is attracting the attention of cyber criminals, and business owners are concerned that someone may digitally intercept VoIP calls or bring down a company’s VoIP system using denial-of-service attacks. Make sure your network security is thorough and up to date.

You Need Customer Relationship Management Software

Customer relationship management software (CRM) is used by businesses in different industries. No matter in which area you work, a CRM solution will improve the way you communicate with customers. Surprisingly, only 1% of firms have implemented customer relationship management solutions. Some companies use out-of-the-box software that can be limited or hard to integrate with other systems you use, which is why a custom solution is often the best choice. Here are some of the benefits of acquiring a tailor-made customer relationship management software.

  • A bespoke CRM system puts you in control, because it is created with your business processes and workflow in mind. It gives you a competitive advantage, especially in comparison with those companies that use off-the-shelf solutions.
  • Automation tools in your CRM make your work effective. For example, you can use email notifications that will help you keep tasks on track. Also automation decreases the levels of human error. At the same time, automation tools must be manageable so that you can be agile.
  • A custom CRM system will develop as your business expands. Additional tools, capabilities and reports can be added  when you need them. You will not need to buy a completely new system when the old one no longer meets your needs.
  • The system is flexible, you can install it on as many computers as you need, so that employees from different departments can be efficient at work.
  • Custom-made CRM software helps you understand your clients’ needs and requirements.This will inevitably lead to increased customer satisfaction and additional profit.
  • The customer relationship management system is secure and works on different devices which is handy in case of emergency or if some employees work from home.
  • A good software development team will create a highly-usable customer relationship management software. You won’t need to waste weeks on training your team on how to use the system.

Learn more about bespoke customer relationship management software, email us or give us a call. DAS Solutions will create a system that is right for you and will help you stay competitive.

Moving forward,
DAS Solutions Team.

IT Solutions Can Change Your Company’s Workflow

Regardless how big or small a business is, one is not able to control and follow up on the entire daily workflow that takes place in the company. Information technologies come in handy, because they help to analyze the performance and predict sales rates. IT solutions providers can develop the right software for your business which can help you in the following ways:

1. Streamline business operations

The optimization of business processes begins with the measurement of the current business process. Software can give you the opportunity to collect data such as wasted materials, the time required to complete a task or assemble a piece of equipment. You need to analyze the data and come up with a plan that will solve the problem. But what if you have a piece of software for order entry, another for accounting and the third for client relations? A good team of IT solutions providers who will be able to create a personalized integrated platform where you are able to conveniently keep track of all business operations.

2. Increase and measure your team’s productivity

A user-friendly application where employees can complete and follow up on tasks can significantly improve the company’s work processes. With new software your employees will spend their working hours more efficiently, which will save the company a lot of resources in the long run. Being able to see the tasks completed by workers during the day, one can rapidly identify problems in the workflow and cope with them.

3. Communicate more effectively with customers and business partners

Every business that works with clients must have a piece of software where information about interactions with customers and partners is held. It is vital for the business development and a growing sales rates. Besides information on previous interactions with the client, it is always nice to show some timely attention to customers or partners on birthdays or work anniversaries. IT solutions providers can develop a software that is going to fit your business objectives.

4. Minimize paper processes

Leveraging the latest print device technology can significantly impact the workflow automation by shifting from printed pages to electronic documents and thus minimizing human error. New technologies can be used to improve, fasten and automate your current manual business practices.

In case you identify a problem in the workflow of your business, address it to a professional team of IT solutions providers who will evaluate your needs and come up with a piece of software that will help your company grow.

Moving Forward,
DAS Solutions Team.