6 Reasons to Get a VoIP Solution in Your Office

Voice Over IP (VoIP) solutions deliver your calls using your broadband internet connection. These can improve communication efforts and cut costs, but you need to be careful while choosing the right solution for your business needs.

There is a range of products on the market, but not all of them were designed for business use and can fall short of addressing your needs, security concerns, and requirements. Existing calling apps can have limited functionalities. For example, some applications can make calls only to others who use the same app. When choosing a VoIP solution, you need to make sure that it lets you make calls across platforms, and to any landline or mobile phone number. Keeping this in mind, there is always the option to approach a custom VoIP solutions developer and see if a product can be customized or designed from scratch to your specifications. We’ve looked at the benefits of an SMS Gateway before, but today let’s take a look at what a custom VoIP solution can do for you.

Six Advantages of Getting a Custom VoIP Solution for Your Office:

  • Save money
    It is a well-known fact that VoIP systems are more affordable than services provided by traditional phone companies, especially if your business requires making phone calls to different destinations across the world. With a VoIP solution you will no longer have to maintain separate networks for phone and data, which is another advantage.
  • Enjoy phone number portability
    Legacy telephone systems assigned a phone number with a dedicated line. VoIP solutions provide number mobility: you can use the same number almost everywhere as long as your device is connected to the internet. Many executives use the same phone numbers regardless of their location, which is very handy.
  • Get voicemail transcriptions
    Voicemail transcription is a service that sends you an email with the text version of the voice message you got on your extension. It can be viewed from any device, and contains the contact information of the person who called, which can be useful.
  • Do not disturb
    You can turn on the feature to temporarily stop incoming calls to your phone and redirect them to a different extension. This is useful when you need to focus on other tasks that require your undivided attention or when you are in an important meeting.
  • Scalability and adaptability
    A VoIP solution will let you add a new line when a new employee comes in, and delete or reassign it whenever necessary. Thus you will always have the appropriate amount of lines for your needs and won’t need to pay extra for lines you don’t use.
  • Let your customers listen to your corporate anthem
    Sometimes you need to put the call on hold and then this feature becomes a necessity. Do not subject your callers to elevator music or silence. This feature will allow you to choose what your callers listen to while they wait. It will definitely help you create or enhance your brand awareness.

VoIP solutions are flexible and affordable. With custom features, they will help you increase productivity, and provide more convenience for your customers. Contact us and let’s see if we might be able to help identify a solution to your needs.

PS: Don’t forget about security.
VoIP’s popularity is attracting the attention of cyber criminals, and business owners are concerned that someone may digitally intercept VoIP calls or bring down a company’s VoIP system using denial-of-service attacks. Make sure your network security is thorough and up to date.

You Need Customer Relationship Management Software

Customer relationship management software (CRM) is used by businesses in different industries. No matter in which area you work, a CRM solution will improve the way you communicate with customers. Surprisingly, only 1% of firms have implemented customer relationship management solutions. Some companies use out-of-the-box software that can be limited or hard to integrate with other systems you use, which is why a custom solution is often the best choice. Here are some of the benefits of acquiring a tailor-made customer relationship management software.

  • A bespoke CRM system puts you in control, because it is created with your business processes and workflow in mind. It gives you a competitive advantage, especially in comparison with those companies that use off-the-shelf solutions.
  • Automation tools in your CRM make your work effective. For example, you can use email notifications that will help you keep tasks on track. Also automation decreases the levels of human error. At the same time, automation tools must be manageable so that you can be agile.
  • A custom CRM system will develop as your business expands. Additional tools, capabilities and reports can be added  when you need them. You will not need to buy a completely new system when the old one no longer meets your needs.
  • The system is flexible, you can install it on as many computers as you need, so that employees from different departments can be efficient at work.
  • Custom-made CRM software helps you understand your clients’ needs and requirements.This will inevitably lead to increased customer satisfaction and additional profit.
  • The customer relationship management system is secure and works on different devices which is handy in case of emergency or if some employees work from home.
  • A good software development team will create a highly-usable customer relationship management software. You won’t need to waste weeks on training your team on how to use the system.

Learn more about bespoke customer relationship management software, email us or give us a call. DAS Solutions will create a system that is right for you and will help you stay competitive.

Moving forward,
DAS Solutions Team.

Customer Experience Is Vital For Your Company’s Growth

Personalized, fast and smooth customer experience guarantees the success of your business. The one who understands how to engage and maintain today’s customer will leave their competitors behind.

The prevalence of mobile devices, WI-FI zones, as well as 3G/4G technology has significantly changed consumer behavior. In the world of information overload data must be accessed quickly and easily from a smartphone or tablet. This means that your company’s website has to be adaptive and user-friendly at the same time. Therefore, a mobile website or application is now a priority, and not a “nice-to-have” in terms of customer experience.

Customers expect you to be there for them 24/7, and if your automated email response is: “We will get back to you in 24 hours”, that is not good enough to your busy customer anymore.

Users are actively sharing their thoughts and experiences online, and expect to get a prompt and direct response to comments and suggestions left on a company’s social media profile. This means that we are now bound to constantly monitor what our customers have to say about us on social media and beyond as a way to gauge our company and brand reputation. If you are given ideas on how to improve your product or service, show your customers that you care, respond and implement the good ideas. Take the customer experience to a new level.

Employee experience is as important as customer experience. The members of your staff are the ones who present your company to your customers.

If a bank employee fails to assist the customer and does not offer a solution to the problem a client addressed, the bank’s image is spoiled (or worse — you can lose a customer!). According to the findings of a recent study, an unhappy customer is 20 times more likely to share negative feedback about an experience than a satisfied one.

Make sure that employees understand your brand’s philosophy and feel an emotional attachment to it. Customer experience is more than a purchase of a product or service, it is an association with a certain lifestyle.

Failing to deliver an appropriate customer experience will make people turn to your competitors, whereas adaptation to new strategies of managing customer experience is one of the milestones of your success.