Ways Automation Can Improve Your Business Processes

Continuously changing market conditions, high speed in decision-making, multitasking in asset management and the need to reduce risks require modern approaches to the work processes within any business. It allows you to free up precious resources for strategic planning and concentration of management in key areas of the company. Business automation is the partial or complete translation of repeatable, time-absorbing operations and business tasks under the control of a specialized system. As a result, you get to increase productivity and effectiveness of strategic management.

Automation is usually conducted in two ways:

– Automation of the basic business processes: for example, sales management or work with clients. In this case, it is carried out to directly increase the volume of sales, the number of products produced and increase the profitability of the entire business as a whole.
– Automation of supporting processes, such as accounting, reporting, records management. Such automation does not directly affect the increase in revenue, but helps reduce the time and costs of daily work execution.

The main tasks of business automation are the following:

– effective support of operational activities of the enterprise, control and organization of accounting
– preparation of any documents for partners/clients, including invoices, bills and business proposals
– quick receipt of reports on the state of affairs in the company for any period of time
– optimization of staff costs, increasing the efficiency of working hours by freeing employees from routine/habitual work
– minimizing the negative impact of the “human factor” on the most important business processes
– secure storage of information and data
– improving the quality of customer service

Automation of business processes can significantly improve the quality of management in the company and the quality of its product. For the enterprise as a whole, it gives a number of significant advantages like:

– Increase the speed of processing information and solve repetitive tasks
– Increase business transparency
– Increased coherence of staff and the quality of its work
– The ability to control large amounts of information
– Reducing the number of errors and improving management accuracy
– Simultaneous resolution of several tasks
– Rapid decision-making in repetitive situations

As a result of automation of the business processes – the management receives much more information for analyzing business processes in the form of detailed analytical reports and is able to direct the company qualitatively taking into account external and internal indicators.

Find out more about how an automation can help and grow your specific business, or if you have any other software development questions – just contact us at [email protected] or by filling out the Contact Form.

Moving Forward,
DAS Solutions Team.

Our Approach to Your Project

Whether it’s a small task, functional system or app creation, we know that our best work happens when our clients and team speak the same language.
 
Building something significant for our clients properly, takes a weighty amount of effort. Yet how exactly do we go about getting everyone in sync?

We always encourage our clients to be active right from the start. We ask every client and their team to be as involved as possible for a successful discovery phase. We want not only in the ultimate product, but the process itself to be interesting, creative, clear and gratifying. For some clients it’s their first time teaming up with a software development company. Thus, we believe it’s meaningful that their experience runs with ease. 

1. Thoroughly Planning 

At this starting step there is knowledge transfer and research. Understanding both business and user goals. Together with the client’s team we are carefully reviewing and analyzing our findings and planning out the overall implementation strategy. As gatekeepers of projects and timelines, we help set reasonable forecasts for delivering your asked end result.

2. Diminish Drawbacks

We want to cut down the learning curve when you get on board with our team. The project itself already requires your time and regard, so why make the process more difficult? One way we diminish drawbacks is by using simple project management tools. We like YouTrack, it lets you track and manage issues from the moment they’re reported to the moment they’re fixed. Information is continuously exchanged over YouTrack and quick questions are answered in real-time on Skype.

3. Building Trust

Defensible, the most important ingredient of any successful relationship. We are as invested in your success as in our own. DAS has a consultative approach and client oriented – we always consult our clients and advise them the best ways of achieving their business scopes. We are always trying to be aligned culturally, and are focused on partnership. Our clients and companies aren’t trophies, they’re friends we’ve met on our journey. That’s one of the motive we advocate transparency throughout each phase of our process. Check out some more details how we do that here. After all, our tagline is “The Code You Trust”, explains a lot, huh? 

Whether you are a client or an agency, creating clear expectations on both sides helps foster trust and confidence. Nonetheless, save time and money, and let’s face it – brain cells. 

Want to plan an industry-designates project with us? Get started with an experienced team – contact us here. If you are more comfortable getting in touch by email, reach us at [email protected]  

Moving Forward,
DAS Solutions Team.

A letter from your future colleague, Daria

Dear Future Colleague,

I am Daria, Head of Sales, and for me DAS is a real professional adventure. I’m amongst those few people who witnessed the raise of the company, its first steps, its victories and challenges along the years. I joined the core team of DAS at the moment when its establishment was in the active process of materialization. I remember that November day when I came to see yet an empty, but already OUR first office, ah…the pleasant feeling of having your own place. It was the beginning. I met the initial small team of five developers who built the foundation of the first projects and gained the trust of our initial clients.

In the beginning, I was involved in a pilot project, not related to IT, and at some point, I was offered to try my skills in the sales department. I found it interesting, though, must confess stressful at the beginning. My colleagues trusted that I can grow my competencies in this direction. I closed my first deals and felt extremely happy. This is how I continued with the sales. In the meantime the team was growing, I was meeting great people and establishing friendly relationships.
 
Of course work is not only about friendship. Sales is a hard and responsible work. You need to always remember that it’s on you that your colleagues will be covered with tasks, projects, and of course financial benefits the next day, weeks, months.
Even though it’s not an easy job, I love my team and the way we share information, thoughts, experience, happy and sad moments together.
They are like a part of my family. It can be funny, it can be stressful.
I love to observe the difference between the dialogue you can have via emails, chats, phone calls and the moment when the person see you live. It’s like breaking the ice and entering a new space.
What I would say to new people joining DAS?… Be friendly and don’t use too much perfume, please. 🙂 
If I would be asked to share some advice for a sales person, then I would say that my main mantras are:
1. Don’t give up. Never.
2. Be yourself with your customers, because after all it’s all about human interaction.
3. Be honest in everything you do (first of all with yourself).
4. Take responsibility for your deeds. It makes you stronger and more attentive.
5. To fail is human. Learn from your fails, turn the experience into wisdom (if possible), don’t repeat it and get back to point 1.

I believe that the company is like a living house, a natural organism which can grow and evolve. In this house, every new person is like a new room with a new door which opens a new space, furnished in a distinct way, with its personal design, wallpapers, furniture and atmosphere. And each room of this house has a window with a unique view outside the house.

I wish that every new room would make the house better, stronger, more interesting, distinguished amongst many other houses and may every view from all the windows remain unique, but all as one – beautiful.

As you (maybe) can tell – being in sales doesn’t mean to lack the seed of poetry in your soul.  

Happy journeys!

Talking InsurTech with Dr. Moritz Finkelnburg

This March, specifically on the 13-14th, Goethe Business School (GBS) organizes the Global InsurTech Roadshow in Frankfurt together with InsurTech Asia from Singapore. The roadshow combines pitch-sessions and discussion rounds with international early-stage InsurTechs. One of the main organizers of the event is Dr. Moritz Finkelnburg – Academic Director for Insurance at GBS. Also, he manages the insurance programs as part of the China Executive Education Center. With 20 years of management and board experience in leading insurance companies he is a specialist in sales and non-life-insurance as well as profit-oriented portfolio management. We are thrilled that Dr. Finkelnburg gave us an interview where he shared his insurance industry’s experience, thoughts on innovation and why the Global InsurTech Roadshow is an event that is not to be missed.

1.  How did the InsureTech eco-system change in the last couple of years?

The InsurTech era started with tech-oriented small companies, mainly focusing on app and technical service developments. Since 2015, we noticed the market-entry of digital brokers such as Knip or Clark, offering a fresh image, high customer service and easy accessibility. Last year the first digital insurers appeared and will be completed this year. They are offering own products and services to the customers.

2.  Who is behind the Global InsurTech Roadshow (GIR)? How did the idea appear? 

The driver of this idea are George Kesselman, the founder of InsurTech Asia and me. One day last year when George was visiting me here in Frankfurt he told me about a roadshow he was organizing in 5 Asian countries. The idea to organize a similar conference in Europe was simple and caught both of us. And the rest is simple…

3.  What mainly differentiates GIR amongst all the other existing InsureTech conferences/events? 

On one side we are non-commercial, which makes a huge difference. We are able to offer much more competitive prices and decided not to charge any startup who wants to pitch during our conference. In addition, I think we are much more familiar or intimate. You don’t need a super-professional but somehow cold environment to feel good, make great contacts and have lots of fun.

4.  What your attendees will take away from the GIR event? 

They will definitely have seen the newest trends and startups in the InsurTech-ecosystem most of them have never been seen somewhere before and they will have made a lot of new contacts which are relevant for their specific kind of business.

 5.  According to you, where (in the insurance business) can technology help the most? 

In my eyes, digitization will mostly help to improve the value chain of traditional insurers becoming more efficient, quicker, more service oriented and with less errors.

6.  How important is innovation, namely software implementation for the industry? 

Today’s insurer’s software landscape is extremely complex. Innovations need years due to long implementation scenarios. Every approach to solve or reduce this complexity will help. 

7.  Where do you see the industry heading and what should businesses venture onto, in order to be in the game? 

Digital brokers and insurers are fantastic and true innovation-drivers. However, they will have extremely hard times ahead. If they survive 5 years and are able build up a significant portfolio they will thrive. Otherwise, they will be killed by their customer acquisition cost. The enablers however will have a good chance to develop if they can help traditional insurers to improve their value chain.

One of our goals at DAS Solutions is empowering and supporting the industry as a whole, and that’s why we are so excited to be part of #GIR2018. What is clear to us is that GIR is as much about industry’s insights as it is about harnessing a community of insurers who are eager for change, who understand that technology is the future and there is no time to wonder. 

If you will be attending the event as well, or just around the block, let us, specifically Daria know we would love to meet you and have a chat. 

Moving forward,
DAS Solutions Team. 

Are Custom Software Solutions for You?

Last week we analyzed the challenges faced by small and medium-sized companies when using off-the-shelf software. This week we will look into 4 major reasons why you should consider getting a custom software solution for your business. Having your own software not only enhances the way you run your company, but can also have a tremendous impact on how your customers see you, and also on the way your competitors start seeing your brand. Let’s get right to it.

Reasons why you need to get a custom software solution

1. Competitiveness

You’ve started your own business, and goal should always be focused: to grow your company. In order for this to happen, you need to stay competitive in the next 2, 3, or 5 years, and custom software will help you do that. If you choose to get your own software that fits your business needs perfectly, then your way of doing business and dealing with information will be different from the way your competitors do it. If you purchase an off-the-shelf solution, you must realize that it has been marketed to everyone in your industry, so if your competitors did not purchase the solution this year they will most probably buy it next year, which forces you to lose that competitive advantage. Focus on the features that you want a potential software of your own to have, and start thinking about how to design its development with an IT partner. Your custom software is part of your identity, so why not consider giving it your own brand look and feel?

2. Cost

Off-the-shelf software can be costly, and it often comes bloated with features you will never use. Furthermore, vendors of such software generally operate on a monthly subscription fee model, which in itself can be quite expensive for a small company in the long run. Additionally, you never know when they decide to fix bugs and to release an upgraded version. Therefore it is easier to develop simplified custom software to meet the exact needs of your company. That’s why hiring a custom software development company can be a good option.

3. Convergence

Let’s say your website isn’t connected with your CRM and you need to put a lot of effort into keeping everything straight. Now, think about a piece of custom software that will do a lot more for you than a regular CRM or ERP. I am talking about a system that will replace 2 or 3 platforms that are generally used in any business. This would help you and your team mates work efficiently, and as a bonus you won’t need to remember all those credentials.

4. Compatibility

Let’s say you are already using a piece of software that you are relatively happy with. You’ve been thinking about integrating it with something else available on the market to boost its productivity. But then you realize that the program you would like to purchase does not integrate well with the platform that has worked fine for you. Do you toss what works out the window and start spending resources to learn a brand new system? That can be costly. Instead, consider getting a custom software solution that will integrate with what you already have, and add those extra features that would make your system irreplaceable.

The list of reasons mentioned above is not exclusive. Increased security and flexibility are also among the reasons for getting a unique solution. Just think about it: custom software solutions are not a luxury, in fact you’d be pleasantly surprised by the costs of creating them. They are a necessity when there is a clear, growth-oriented business development strategy.

Feel free to share your thoughts in the comments section below, we’d like to hear more about the challenges you’ve faced by using off-the-shelf software and your experience with custom software.

Are Custom Software Solutions Your Thing?

Some small and medium-sized businesses believe that custom software solutions are not for them. They feel that big companies have all the advantages because they have funds to buy expensive IT solutions. But if you do a little research and find the right partner, it can turn out that you’ll need to pay less for a custom IT solution than you expected. Don’t forget that you can get a competitive advantage by streamlining your operations and boosting your productivity with custom software. Let’s take a look at challenges small businesses face when it comes to using software in general.

IT challenges that are faced by many small businesses

 

  • You’re using too many spreadsheets.

Let’s imagine that you have a spreadsheet or even a set of spreadsheets that you work with on a daily basis. At some point it gets pretty inconvenient, because you need to make sure that the information is up-to-date or that you don’t accidentally lose this file. On top of that, it is not user-friendly and you feel exhausted when you are done working with the list. Does this sound familiar?

You can get a small custom CRM system instead that will cover your basic needs and will allow you to focus on growing your business.

  • You are not using reminders.

One of the major worries for small businesses is to get payments from clients and to pay bills on time. A piece of custom software can solve this issue by sending notifications (to you or your clients) or by making automatic payments for services you use. You can also send your clients email or SMS reminders. By the way, sending bulk text messages is a good way to keep your customers informed about literally anything.

  • You are using too many small programs.

You are using too many tools to run your business if you need to update the information about calls, emails, payments several times on different apps to keep them in sync. As the amount of work that has to be completed increases, you need to take care of more and more details, which will eat up your precious time. This is counterproductive. Instead, get yourself a custom software that keeps all that info synchronized across platforms and focus your energy on something else.

  • You are not taking advantage of project management software.

Do you feel that in order to move forward with a project you need email your entire team at once? Then you must have also noticed a decrease in productivity when your team  members get distracted by the large flow of emails (especially if the emails do not relate to all team members copied). It is much easier (and more productive) to use a tool where you can work together on a project without spamming the whole team with messages or emails.

How to start the path to software innovation?

 

Listen carefully to what your colleagues have to say. Create a group discussion in a project management tool and track all ideas from your colleagues, and after that work to identify what your business is missing out on by not investing in custom IT solutions.

Custom software solutions are for small companies too.  You need to find the right partners and get a solution that perfectly fits your requirements. You’re in the business to grow, so think big.

Next week we will dig into reasons why a small business needs bespoke software solutions.

Meanwhile, you can read all about how easy it is to create a software development project plan.

6 Reasons to Get a VoIP Solution in Your Office

Voice Over IP (VoIP) solutions deliver your calls using your broadband internet connection. These can improve communication efforts and cut costs, but you need to be careful while choosing the right solution for your business needs.

There is a range of products on the market, but not all of them were designed for business use and can fall short of addressing your needs, security concerns, and requirements. Existing calling apps can have limited functionalities. For example, some applications can make calls only to others who use the same app. When choosing a VoIP solution, you need to make sure that it lets you make calls across platforms, and to any landline or mobile phone number. Keeping this in mind, there is always the option to approach a custom VoIP solutions developer and see if a product can be customized or designed from scratch to your specifications. We’ve looked at the benefits of an SMS Gateway before, but today let’s take a look at what a custom VoIP solution can do for you.

Six Advantages of Getting a Custom VoIP Solution for Your Office:

  • Save money
    It is a well-known fact that VoIP systems are more affordable than services provided by traditional phone companies, especially if your business requires making phone calls to different destinations across the world. With a VoIP solution you will no longer have to maintain separate networks for phone and data, which is another advantage.
  • Enjoy phone number portability
    Legacy telephone systems assigned a phone number with a dedicated line. VoIP solutions provide number mobility: you can use the same number almost everywhere as long as your device is connected to the internet. Many executives use the same phone numbers regardless of their location, which is very handy.
  • Get voicemail transcriptions
    Voicemail transcription is a service that sends you an email with the text version of the voice message you got on your extension. It can be viewed from any device, and contains the contact information of the person who called, which can be useful.
  • Do not disturb
    You can turn on the feature to temporarily stop incoming calls to your phone and redirect them to a different extension. This is useful when you need to focus on other tasks that require your undivided attention or when you are in an important meeting.
  • Scalability and adaptability
    A VoIP solution will let you add a new line when a new employee comes in, and delete or reassign it whenever necessary. Thus you will always have the appropriate amount of lines for your needs and won’t need to pay extra for lines you don’t use.
  • Let your customers listen to your corporate anthem
    Sometimes you need to put the call on hold and then this feature becomes a necessity. Do not subject your callers to elevator music or silence. This feature will allow you to choose what your callers listen to while they wait. It will definitely help you create or enhance your brand awareness.

VoIP solutions are flexible and affordable. With custom features, they will help you increase productivity, and provide more convenience for your customers. Contact us and let’s see if we might be able to help identify a solution to your needs.

PS: Don’t forget about security.
VoIP’s popularity is attracting the attention of cyber criminals, and business owners are concerned that someone may digitally intercept VoIP calls or bring down a company’s VoIP system using denial-of-service attacks. Make sure your network security is thorough and up to date.

Custom Software Applications at Science Slam

DAS Solutions is synonymous with custom software applications. This is proven not only by our commitment to technical excellence, but also by our support of young programmers (as well as those young in spirit) and their own exciting IT projects. This is why, as part of our social responsibility program and in collaboration with DAS Foundation, the Moldovan Academy of Sciences, and the European Commission, we are organizing an IT-only Science Slam Moldova event on March 31, 2016.

Science Slam has always been about the promotion of sound science and technology in Moldova. Traditionally, anyone can become a Slammer, presenting one’s own work in any field. We encourage everyone to apply, as the next “traditional” Science Slam Moldova will be held at the end of spring as well. For the special IT Edition, the rules are the same:

  1. The presenters must be the ones who contributed the most to the development of the custom software applications that are presented.
  2. The presentation of the custom software applications must be engaging and short (7 minutes tops).
  3. The presenters must be able and willing to answer any technical questions about the developed custom software applications from the audience.

The goal of the event is simple. We want to develop the presentation skills of software developers in Moldova. We have very talented IT specialists in Moldova, and they deserve to be encouraged and supported continuously. Only through constant collaboration between them can there be a continuous flow of high quality services provided to customers around the world. The custom software applications presented at our event will be cutting edge, engaging, and importantly, they will have a positive impact upon organizations and companies from Europe and around the world.

Join us at Draft Arena (Bd. Dacia, 55) on March 31, 2016, starting at 18:00. Yes, the event will be held in a pub!

Financial IT Services Give You a Competitive Advantage

At DAS Solutions we understand that financial companies need solid IT services to stay competitive. That is why we provide you with custom financial IT services that help you get closer to your business goals and align with your budget.

We develop fintech solutions in the following areas of the financial industry:
• Banking
• Financial Services
• Capital Markets
• Investment Management
• Investment Banking

Here are some financial IT services and solutions we can potentially provide for you:

1. A platform that can give your customers the possibility to respond to your SMS-receipts. With this option you will have the possibility to listen to what your customers have to say and adjust your services accordingly.

2. Secure online payment systems that will eliminate long queues and improve the customer experience.

3. A web-based application which makes the connection between a bank and an insurance company that generates documents, calculates the sum of the insured objects, keeps track of all sales and generates reports regarding agents’ activity.

4. A solution that will let your customers take loans online based on their credit history. You can decrease the interest rate for those who use the online system to make it more appealing in the promotion phase. The procedure does not require a lot of resources and does not involve tedious bureaucracy.

5. A crowdfunding platform that will help both new and well-established companies to identify new business opportunities and diversify.

6. An application for mobile phones and tablets that will allow one to pay for services using mobile devices.

7. An application that will give wholesale and retail merchants the ability to sell their products in credit without long discussions with banks. Such an option will significantly increase sale rates.

8. A budgeting tool that will help you track expenses and income for your business.

9. An online stock trading platform and application that will allow its users to trade in an easy and enjoyable way.

10. A peer-to-peer lending platform where rates are low, the application process is simple, and lending decisions are made quickly.

These are only examples of what can we develop and implement, we can create any solution based on your needs. Contact us directly to find out how our financial IT services and solutions can help you save time, resources and most importantly, bring you additional revenue.

Moving Forward,
DAS Solutions Team. 

Technology Away, and a Happy Thanksgiving!

It is rare that a technology-driven company will advocate that you set your gadgets aside. But then again, DAS Solutions is not your average tech company. On this important holiday in the lives of all our American friends, that is exactly what we encourage you to do: leave your technology aside and have a wonderful Thanksgiving with your family and friends!

Sharing the joy of family gatherings during such special occasions is important to us. They remind us that giving thanks to the people we care about is what defines us as human beings, especially during such difficult times of mistrust around the world. Technology is often a catalyst to that mistrust, as it can create a wall of communication with close ones instead of facilitating it.

While we strive to become better and more successful in our own lives and within our companies, we must reward ourselves with some time to sit down with our families and friends and talk to each other. No matter how much ambition we have or how much effort we put into our work, it is important to remember that nothing is possible if you are in it alone, whether you are a technology-driven company or not. You need trustworthy people alongside you to share that vision, and to steer you in the right direction when necessary.

We share ideas with our partners to help them reach their full potential, or in order to deliver that sought-after IT tool that will help them grow their companies. We find ways to solve the problems they find in their business processes that no one else was able to. We explore various technologies to minimize the effort that firms in any field make on a daily basis to reach a target. Finally, we deliver what we are certain are the best and most robust IT solutions that technology can offer.

While we are located in another time zone, it is technology that helps us bridge that geographical gap to reach out to some outstanding individuals with the capacity to change us in a fundamental way. We are astounded by the depth and breadth of our partners’ visions and we learn something from them every day. We acknowledge them. We appreciate that technology can bring you to us and our services to you. But we want you to forget about technology for one long Thanksgiving weekend. We thank you for being with us.