How to Meet IT Project Deliverables?

At DAS Solutions we often work with our partners on creating a project plan and project-related documentation. One of the first things we do before starting the project is discuss the IT project deliverables.

A deliverable is an item produced as a part of the project. As the project moves forward, deliverables are further defined and specified. Deliverables can be tangible or intangible. For example, if you need to implement a system that tracks orders, your key deliverables will include tangible (the system itself) and intangible (training sessions for employees) items.

The most important thing to do to meet the IT project deliverables is to define them.

Clearly stated deliverables will help you see the project strategically. Once the deliverables are identified, they serve as a foundation for the success of the project. That is why it is crucial that project managers take enough time to gather and analyze all relevant information.

The deliverables need to meet the following criteria:

  • Have a detailed and clear description for all team members involved in the project;
  • Specify the operations and functionalities that will be performed by the software;
  • Ensure alignment with all requirements provided by the customer;
  • Clearly establish the client’s expectations;
  • Secure the client’s consent and acceptance;
  • Serve as a measurable basis for deliverables’ testing and review.

Keep the documentation updated

Updated documentation written clearly will help avoid any confusion. Make sure that all those involved in the project have a copy or can easily access it, because everyone has to be on the same page. Efficient coordination of the information will ensure that the deliverables are met.

Master the management of IT project deliverables

  • Assign your team tasks that have a work result. It can be a short script that allows to add new items in the bag, or it can be something more complex such as user manual.
  • Be clear about task delivery intervals. A specific date stimulates the team member to focus on the result. At the same time, don’t set too broad intervals, for example a month or two months.
  • Monitor and record the progress of larger deliverables. If something goes in the wrong direction you will be the first to notice. This will give you the opportunity to come up with a different plan.
  • Implement a formal acceptance and review procedure, this will help you avoid misunderstandings.
  • Gather a dedicated responsible team of developers and encourage knowledge-sharing between them. In case someone decides to move to a different project, you need to ensure that all deliverables for your project will be completed on time.
  • Don’t make assumptions. If something does not seem clear enough, discuss it with the team members and the stakeholders.  It is better to spend 30 minutes on making sure that there are no ambiguities left than to spend hours on re-working.

When you have a reliable and professional partner it is an exciting process of meeting project deliverables.

We recommend reading the guide on how to build a software development project plan as well.

Moving forward,
DAS Solutions Team. 

Top Features of an Effective Claims Management System

Claims are a critical part of the insurance business. Even if your insurance company is not as big as Axa or Allianz, you need to have an efficient claims management system. Clients’ mindset and expectations are different from what they were 10 years ago. A recent survey called Insurance 2020: The digital prize — taking customer connections to a new level  has brought to light some fascinating facts:

  1. 71% of consumers made an online research before buying an insurance product.
  2. 68% of respondents were willing to download and use an app from their insurer in order to access services.
  3. 50% (!) stated their readiness to additional personal and lifestyle information so they can get the best deal for insurance services.

Insurance must thus move quickly to become more customer-centric and to improve customer experience. For successful communication, your customers and team members need to have access to an intuitive claims management system. In this post, we’d like to highlight some features that would be welcomed by both your customers and your staff.

Features of a claims management system appealing to customers:

  • A simple submission process from any device

Users need to have the possibility to complete a short and simple form using their smartphone or tablet. Claimants’ basic info, such as first name and last name (as well as other contact information) should be  filled in automatically when the customer decides to submit a claim. This should be easy to do since the info is already in the carrier’s database. In addition, the claims process will be easier if customers understand intuitively how to attach photos of receipts or invoices to their claim.

  • Tracking claims progress

Claimants need to be able to track the status and decision of consultants regarding their claim, further steps they have to take, as well as the final outcome.

  • All documents in customer’s pocket

When the customer uses their insurer’s app, they need to store their paperwork such as copies of their ID, driving license and policy documents on their application.

  • Online claims payments

Clients can save a lot of time if the transaction of claims can be done online. It also adds transparency to the process because both the customer and the consultant have access to the final decision of the claim.

  • Simplicity and security

For fast and easy access one can log in with a PIN code that is easy to remember. Any claims information entered must not be lost until submitted. At the same time all personal data must be secured via encryption. It is also useful if most of your app’s features are available even if the user is offline.

Your team will thank you for the following claims management system’s features:

  • Reminder function

This is a useful feature because it enables a consultant to stay on top of the tasks that require a timely response. The reminder feature facilitates the service provided by the insurance company.

  • Handling different types of contracts

It is preferred that the claims management system can handle various types of standard contracts. Furthermore, as the clients and the consultants might introduce amendments to the conditions of the standard form of contract it is critical that the system is able to deal with changes.

  • Keeping documentation up-to-date

Some claims are more challenging to prepare because more documentation is required. Thus claims managers need to have a system to help them keep an up-to-date documentation, prepare the claims, and prevent them from losing relevant documents.

  • Extended search capabilities

The agent needs to have the possibility to search virtually any data within the claim, including claimant, address, policy number, phone number, check number, etc. This function makes searching easier.

  • Centralized database

If you have several offices across the country it is better to have a centralized database so that the management can have access to the files, templates for claims and any other information. A reporting tool will help them analyze the outcome and status of claims.

So here we are! Ten features that a claims management system should have to improve your company’s performance. All in all, the app has to address your customers’ and your employee’s needs, which is why it is so important to choose a system with a user-friendly interface that fits well with your specific needs. Contact us and lets custom build it for you business. 

Moving Forward,
DAS Solutions Team.

4 Benefits of a Reservation System for Your Hotel

An online reservation system is a must-have for hotels these days. The booking process must be flawless and user-friendly to attract more customers and increase sales. Consider getting an online reservation system because it will give you many benefits, on top of those mentioned below.

Ways Automation Can Improve Your Business Processes

Continuously changing market conditions, high speed in decision-making, multitasking in asset management and the need to reduce risks require modern approaches to the work processes within any business. It allows you to free up precious resources for strategic planning and concentration of management in key areas of the company. Business automation is the partial or complete translation of repeatable, time-absorbing operations and business tasks under the control of a specialized system. As a result, you get to increase productivity and effectiveness of strategic management.

Automation is usually conducted in two ways:

– Automation of the basic business processes: for example, sales management or work with clients. In this case, it is carried out to directly increase the volume of sales, the number of products produced and increase the profitability of the entire business as a whole.
– Automation of supporting processes, such as accounting, reporting, records management. Such automation does not directly affect the increase in revenue, but helps reduce the time and costs of daily work execution.

The main tasks of business automation are the following:

– effective support of operational activities of the enterprise, control and organization of accounting
– preparation of any documents for partners/clients, including invoices, bills and business proposals
– quick receipt of reports on the state of affairs in the company for any period of time
– optimization of staff costs, increasing the efficiency of working hours by freeing employees from routine/habitual work
– minimizing the negative impact of the “human factor” on the most important business processes
– secure storage of information and data
– improving the quality of customer service

Automation of business processes can significantly improve the quality of management in the company and the quality of its product. For the enterprise as a whole, it gives a number of significant advantages like:

– Increase the speed of processing information and solve repetitive tasks
– Increase business transparency
– Increased coherence of staff and the quality of its work
– The ability to control large amounts of information
– Reducing the number of errors and improving management accuracy
– Simultaneous resolution of several tasks
– Rapid decision-making in repetitive situations

As a result of automation of the business processes – the management receives much more information for analyzing business processes in the form of detailed analytical reports and is able to direct the company qualitatively taking into account external and internal indicators.

Find out more about how an automation can help and grow your specific business, or if you have any other software development questions – just contact us at [email protected] or by filling out the Contact Form.

Moving Forward,
DAS Solutions Team.

software business tools

Your Business Can Be So Much More With the Right Software Tools

Companies are looking for a strategic partner that provide software platforms which impact their day-to-day business workflows and will positively affect their bottom line.

insurance software solutions

Core Functions of a Custom Insurance Software System

In today’s competitive environment, an insurance software system should connect your business to the most advanced technologies and prevent you from staying behind the competition. Moreover, it should be easy to use and maintain, able to withstand all your requirements, and be easily expandable with a modular design so that new functionalities are easy to integrate. Old systems are no longer sufficient as a result of unprecedented volume of operations; consolidation is needed to get businesses more agile.
Challenges & Issues
The main two issues of the industry are related to cost savings and compliance with legal regulations. 
  1. Manual processes and the paper-based documents are costly and unwieldy, slow and prone to errors.
  2. In addition, they are hard to manage and difficult to comply with risk management guidelines and directions.
A custom piece of software can be focused on improving the entire process by:
  • Eliminating paper, redundancy and errors.
  • Hosting and integration of transaction-based or the collaborative processes.
  • Adopting compliance standards across the organization.
  • Shortening workflows.
The overall benefits of a custom solution:
  • Lower cost of processing the loan.
  • Processing multiple loan files without a proportional increase in staffing.
  • More efficient processes – eliminate duplicates, improve service performance.
  • The person processing the request can access all the files as needed – this means providing an overview of the client – both for data and for documents.
  • The possibility to grow the business without the need for additional storage spaces, which can be costly.
  • Protecting the goods and information in accordance with the storage and maintenance policy on a single platform of the entire content (email, enterprise data, records, photos, etc.), a useful function in audit cases, based on a common model of security.

Find out more about how an automation can help and grow your specific business, or if you have any other software development questions – just contact us at [email protected] or by filling out the Contact Form.

Moving Forward,
DAS Solutions Team. 

Our Approach to Your Project

Whether it’s a small task, functional system or app creation, we know that our best work happens when our clients and team speak the same language.
 
Building something significant for our clients properly, takes a weighty amount of effort. Yet how exactly do we go about getting everyone in sync?

We always encourage our clients to be active right from the start. We ask every client and their team to be as involved as possible for a successful discovery phase. We want not only in the ultimate product, but the process itself to be interesting, creative, clear and gratifying. For some clients it’s their first time teaming up with a software development company. Thus, we believe it’s meaningful that their experience runs with ease. 

1. Thoroughly Planning 

At this starting step there is knowledge transfer and research. Understanding both business and user goals. Together with the client’s team we are carefully reviewing and analyzing our findings and planning out the overall implementation strategy. As gatekeepers of projects and timelines, we help set reasonable forecasts for delivering your asked end result.

2. Diminish Drawbacks

We want to cut down the learning curve when you get on board with our team. The project itself already requires your time and regard, so why make the process more difficult? One way we diminish drawbacks is by using simple project management tools. We like YouTrack, it lets you track and manage issues from the moment they’re reported to the moment they’re fixed. Information is continuously exchanged over YouTrack and quick questions are answered in real-time on Skype.

3. Building Trust

Defensible, the most important ingredient of any successful relationship. We are as invested in your success as in our own. DAS has a consultative approach and client oriented – we always consult our clients and advise them the best ways of achieving their business scopes. We are always trying to be aligned culturally, and are focused on partnership. Our clients and companies aren’t trophies, they’re friends we’ve met on our journey. That’s one of the motive we advocate transparency throughout each phase of our process. Check out some more details how we do that here. After all, our tagline is “The Code You Trust”, explains a lot, huh? 

Whether you are a client or an agency, creating clear expectations on both sides helps foster trust and confidence. Nonetheless, save time and money, and let’s face it – brain cells. 

Want to plan an industry-designates project with us? Get started with an experienced team – contact us here. If you are more comfortable getting in touch by email, reach us at [email protected]  

Moving Forward,
DAS Solutions Team.

5 Key Benefits of IT Outsourcing

Why would your business need to outsource its IT tasks? In short makes everybody’s life much easier.
Additionally, when done for the right considerations, IT outsourcing will really help your business grow faster and save money. But there are also other benefits of outsourcing that surpass money. Here are the top 5 benefits of IT outsourcing.
Moving forward,
DAS Solutions Team.

Talking InsurTech with Dr. Moritz Finkelnburg

This March, specifically on the 13-14th, Goethe Business School (GBS) organizes the Global InsurTech Roadshow in Frankfurt together with InsurTech Asia from Singapore. The roadshow combines pitch-sessions and discussion rounds with international early-stage InsurTechs. One of the main organizers of the event is Dr. Moritz Finkelnburg – Academic Director for Insurance at GBS. Also, he manages the insurance programs as part of the China Executive Education Center. With 20 years of management and board experience in leading insurance companies he is a specialist in sales and non-life-insurance as well as profit-oriented portfolio management. We are thrilled that Dr. Finkelnburg gave us an interview where he shared his insurance industry’s experience, thoughts on innovation and why the Global InsurTech Roadshow is an event that is not to be missed.

1.  How did the InsureTech eco-system change in the last couple of years?

The InsurTech era started with tech-oriented small companies, mainly focusing on app and technical service developments. Since 2015, we noticed the market-entry of digital brokers such as Knip or Clark, offering a fresh image, high customer service and easy accessibility. Last year the first digital insurers appeared and will be completed this year. They are offering own products and services to the customers.

2.  Who is behind the Global InsurTech Roadshow (GIR)? How did the idea appear? 

The driver of this idea are George Kesselman, the founder of InsurTech Asia and me. One day last year when George was visiting me here in Frankfurt he told me about a roadshow he was organizing in 5 Asian countries. The idea to organize a similar conference in Europe was simple and caught both of us. And the rest is simple…

3.  What mainly differentiates GIR amongst all the other existing InsureTech conferences/events? 

On one side we are non-commercial, which makes a huge difference. We are able to offer much more competitive prices and decided not to charge any startup who wants to pitch during our conference. In addition, I think we are much more familiar or intimate. You don’t need a super-professional but somehow cold environment to feel good, make great contacts and have lots of fun.

4.  What your attendees will take away from the GIR event? 

They will definitely have seen the newest trends and startups in the InsurTech-ecosystem most of them have never been seen somewhere before and they will have made a lot of new contacts which are relevant for their specific kind of business.

 5.  According to you, where (in the insurance business) can technology help the most? 

In my eyes, digitization will mostly help to improve the value chain of traditional insurers becoming more efficient, quicker, more service oriented and with less errors.

6.  How important is innovation, namely software implementation for the industry? 

Today’s insurer’s software landscape is extremely complex. Innovations need years due to long implementation scenarios. Every approach to solve or reduce this complexity will help. 

7.  Where do you see the industry heading and what should businesses venture onto, in order to be in the game? 

Digital brokers and insurers are fantastic and true innovation-drivers. However, they will have extremely hard times ahead. If they survive 5 years and are able build up a significant portfolio they will thrive. Otherwise, they will be killed by their customer acquisition cost. The enablers however will have a good chance to develop if they can help traditional insurers to improve their value chain.

One of our goals at DAS Solutions is empowering and supporting the industry as a whole, and that’s why we are so excited to be part of #GIR2018. What is clear to us is that GIR is as much about industry’s insights as it is about harnessing a community of insurers who are eager for change, who understand that technology is the future and there is no time to wonder. 

If you will be attending the event as well, or just around the block, let us, specifically Daria know we would love to meet you and have a chat. 

Moving forward,
DAS Solutions Team. 

Use Machine Learning to Produce Higher Value

Facebook uses machine learning (ML) for face recognition, Apple uses it to make Siri sound more human, and Google minimizes energy use at data centers with the help of ML. Machine learning is a trendy element of artificial intelligence that is being successfully used in many industries. Regardless of the industry your business operates in, consider using ML to improve productivity and receive higher ROI.

 

What is machine learning?

In traditional computer science we need to explain the task we wish to accomplish to the computer. For example, if we plan on creating a tool that calculates salaries, then we need to write a program that translates to the computer how to perform each operation in a language that it understands. This limitation hinders innovation because the machine cannot find and fix problems on its own, which can require much more energy from a development team.

Machine learning could simplify this process by a lot, as it involves “teaching” computers to learn on their own. This is done via an algorithm which educates computers to perform a task without having the developer explicitly code “instructions” in the program. In the supervised learning technique, the processor studies previous examples in order to run a machine learning algorithm. The more data is processed, the more accurate the algorithm becomes.

 

Case studies

The Royal Bank of Scotland has launched Luvo earlier this year. It is a bot that can answer customers’ questions and perform money transfers. It uses machine learning to provide customers with continuously better responses over time. McKinsey points out that some European banks that use machine learning techniques saw a 10% increase in sales of new products, 20% increase in cash collections, and a 20% decline in churn.

Dataminr transforms tweets into actionable signals for stock traders. It classifies them based on location, relevancy, and ranks them by their levels of urgency. An alert sent to a trader even a couple of minutes earlier can result in a significant profit.

SailThru learns customers’ interests and purchase behaviors. It predicts when a customer will make a purchase. For its client, The Clymb, it increased the total email revenue by 71%. It also collected data from all digital channels. This predicted top buyers’ next actions, and identified marketing trends.

A startup from London helps its customers generate reports. The company’s technology can scan text documents and establish relationships between concepts. It has increased workers’ productivity by 25% and saved 40 hours of engineers’ work per month.

Machine learning is not limited to the aforementioned case studies. It can be used in fraud detection, cybersecurity, search, manufacturing, medicine, robotics, personalization, and other industries. To implement machine learning technologies, one needs a strategy and a deep understanding of a company’s KPI’s.

If you plan to use ML in your business, define your criteria of success. It is not enough to know what your customers are about to do; the most important thing is to understand some of the reasons behind their behavior.