A letter from your future colleague, Daria

Dear Future Colleague,

I am Daria, Head of Sales, and for me DAS is a real professional adventure. I’m amongst those few people who witnessed the raise of the company, its first steps, its victories and challenges along the years. I joined the core team of DAS at the moment when its establishment was in the active process of materialization. I remember that November day when I came to see yet an empty, but already OUR first office, ah…the pleasant feeling of having your own place. It was the beginning. I met the initial small team of five developers who built the foundation of the first projects and gained the trust of our initial clients.

In the beginning, I was involved in a pilot project, not related to IT, and at some point, I was offered to try my skills in the sales department. I found it interesting, though, must confess stressful at the beginning. My colleagues trusted that I can grow my competencies in this direction. I closed my first deals and felt extremely happy. This is how I continued with the sales. In the meantime the team was growing, I was meeting great people and establishing friendly relationships.
 
Of course work is not only about friendship. Sales is a hard and responsible work. You need to always remember that it’s on you that your colleagues will be covered with tasks, projects, and of course financial benefits the next day, weeks, months.
Even though it’s not an easy job, I love my team and the way we share information, thoughts, experience, happy and sad moments together.
They are like a part of my family. It can be funny, it can be stressful.
I love to observe the difference between the dialogue you can have via emails, chats, phone calls and the moment when the person see you live. It’s like breaking the ice and entering a new space.
What I would say to new people joining DAS?… Be friendly and don’t use too much perfume, please. 🙂 
If I would be asked to share some advice for a sales person, then I would say that my main mantras are:
1. Don’t give up. Never.
2. Be yourself with your customers, because after all it’s all about human interaction.
3. Be honest in everything you do (first of all with yourself).
4. Take responsibility for your deeds. It makes you stronger and more attentive.
5. To fail is human. Learn from your fails, turn the experience into wisdom (if possible), don’t repeat it and get back to point 1.

I believe that the company is like a living house, a natural organism which can grow and evolve. In this house, every new person is like a new room with a new door which opens a new space, furnished in a distinct way, with its personal design, wallpapers, furniture and atmosphere. And each room of this house has a window with a unique view outside the house.

I wish that every new room would make the house better, stronger, more interesting, distinguished amongst many other houses and may every view from all the windows remain unique, but all as one – beautiful.

As you (maybe) can tell – being in sales doesn’t mean to lack the seed of poetry in your soul.  

Happy journeys!

Technology Away, and a Happy Thanksgiving!

It is rare that a technology-driven company will advocate that you set your gadgets aside. But then again, DAS Solutions is not your average tech company. On this important holiday in the lives of all our American friends, that is exactly what we encourage you to do: leave your technology aside and have a wonderful Thanksgiving with your family and friends!

Sharing the joy of family gatherings during such special occasions is important to us. They remind us that giving thanks to the people we care about is what defines us as human beings, especially during such difficult times of mistrust around the world. Technology is often a catalyst to that mistrust, as it can create a wall of communication with close ones instead of facilitating it.

While we strive to become better and more successful in our own lives and within our companies, we must reward ourselves with some time to sit down with our families and friends and talk to each other. No matter how much ambition we have or how much effort we put into our work, it is important to remember that nothing is possible if you are in it alone, whether you are a technology-driven company or not. You need trustworthy people alongside you to share that vision, and to steer you in the right direction when necessary.

We share ideas with our partners to help them reach their full potential, or in order to deliver that sought-after IT tool that will help them grow their companies. We find ways to solve the problems they find in their business processes that no one else was able to. We explore various technologies to minimize the effort that firms in any field make on a daily basis to reach a target. Finally, we deliver what we are certain are the best and most robust IT solutions that technology can offer.

While we are located in another time zone, it is technology that helps us bridge that geographical gap to reach out to some outstanding individuals with the capacity to change us in a fundamental way. We are astounded by the depth and breadth of our partners’ visions and we learn something from them every day. We acknowledge them. We appreciate that technology can bring you to us and our services to you. But we want you to forget about technology for one long Thanksgiving weekend. We thank you for being with us.

Communication Is Key to a Trustworthy Relationship

Finding the right partner (business or otherwise) involves establishing a relationship based on trust. Effective, regular, and honest communication is the key element in building trust in any relationship. This is particularly the case in long-distance relationships between outsourcing software development companies and their clients.

We’ve conducted a short survey among potential clients asking what would make them hesitate when choosing a software development partner. One of the biggest reasons quoted was bad communication. This was either out of a general perception that outsourcing companies lack clear communication skills, or it came from previous (mediocre) experience.

Honest Communication Makes Perfect

Here are three tips to ensure that the communication with the company you choose to develop your next software is productive:

  • Set clear expectations for outcomes. This may sound obvious, but setting clear expectations is critical for the success of your project. Meet with your team and write down the problem that needs to be solved. This must be comprehensive and as clear as possible. Note any possible solutions you see, but ask for feedback from the software development guys. They should advise regarding alternative solutions to help cut costs and plan ahead. Software development is no different from construction – if you plan on adding additional floors, you should have a solid foundation. Also, the floors themselves should allow for more floors to be added later (or the design and function of each to be modified). Make sure you know what the purpose of the solution is in the long-term. This will allow for advance planning and minimize surprises down the road.
  • Expect and ask for regular updates and progress reports. Once the project has begun, make sure you keep in touch with the developers. Progress reports, regular meetings and updates are a must when the process has started. This ensures that the project runs smoothly and problems are identified early. Clarifying questions, issues that were not initially planned will always come up. Regular feedback helps keep the project on-track.
  • Expect honesty. As the deadline approaches, having all the information will help you plan accordingly and act fast. If something goes wrong, you should know about it as soon as possible. Overly-optimistic deadlines, capacities, or price estimates can surely turn your project into a disaster. Setting incremental deadlines, milestones, and Skype calls will ensure that the project is moving forward. However, honest feedback cannot be underestimated.

Until that trust is built between you and the developers, you can only plan ahead, ask for regular progress reports and make sure that the incremental deadlines are being met. Honest software development companies will make sure that you have all the information. If you feel something is off, it may be time to make some changes.